Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 13, 2026. Outsourcey scores C on the Alion truth index.
Requirements: Web Development and Platform Experience: Demonstrated experience in web development, website maintenance, or digital platform administration, with the ability to troubleshoot common technical issues. Content Management and
Technical Skills: Familiarity with content management systems (CMS), website administration, user account management, and basic web technologies such as HTML, CSS, and JavaScript. Technical Coordination: Ability to communicate effectively with developers, vendors, and nontechnical stakeholders, track issues, and coordinate timely resolutions. Security and Documentation: Understanding of user permissions, access controls, data security best practices, and the importance of maintaining accurate technical and operational documentation. Organization and Problem-Solving: Strong attention to detail, communication, time management, and problem-solving skills, with the ability to manage multiple platform support tasks in a digital-first, creator-focused environment. AI Tools and Automation: Practical experience using AI-powered tools to support website administration, content management, troubleshooting, workflow automation, and operational efficiency. Ability to leverage AI technologies to streamline repetitive tasks and improve productivity. Core responsibilities: Website and Platform Support: Maintain day-to-day website and platform operations, monitor functionality, troubleshoot basic technical issues, and help ensure a smooth user experience. Content Administration: Upload, update, organize, and maintain website content, educational resources, membership information, creator profiles, event details, and other digital assets. User and Member Support: Assist with user and member account administration, access issues, platform navigation, and operational requests related to membership and creator services. Technical Issue Coordination: Identify, document, and escalate technical bugs, website errors, platform performance issues, and functionality concerns to the appropriate technical personnel. Vendor and Developer Coordination: Coordinate with external vendors, software providers, and developers to communicate requirements, track technical requests, follow up on fixes, and support platform improvements. Platform Documentation: Create and maintain documentation covering administrative procedures, platform workflows, troubleshooting steps, content management, and recurring operational tasks. Access-Controlled Administration: Manage authorized administrative activities, user permissions, account access, and platform settings in accordance with established security protocols and access controls. Platform Optimization and Operational Support: Assist with testing updates, verifying fixes, maintaining data accuracy, and improving platform workflows to support creator services, educational programs, live experiences, awards, and membership operations.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

