Customer Support Agent

For Startup Environment

We are looking for a professional and flexible Customer Support Agent to join our team in a fast-paced startup environment. The ideal candidate is someone with good customer handling skills, strong call etiquette, and the ability to adapt quickly to new systems, processes, and changes.

This role requires a responsible, punctual, and customer-focused person who can handle inquiries across multiple channels efficiently.

Key Responsibilities

• Handle customer inquiries via calls, chat, and email professionally

• Ensure excellent call etiquette and communication with customers

• Respond to customers quickly and accurately according to SLA

• Use the CRM system efficiently to log and track all interactions

• Identify customer needs and understand customer behavior patterns

• Provide proper solutions and guidance to customers

• Maintain full adherence to working hours and shift timing

• Adapt to changes in processes, tools, and workflow smoothly

• Work effectively in a dynamic and changing environment

Requirements

• From 1 to 3 years of experience in a customer service or call center role

• Bachelor’s degree or diploma in any related field

• Good English communication skills

• Strong call handling and customer service etiquette

• Comfortable with CRM systems and technology

• Fast learner and adaptable to new tools and processes

• High level of commitment to attendance and punctuality

• Ability to multitask between calls, chat, and emails

• Flexible and open-minded to changes in a startup environment

• Willing to work in a hybrid model with 2 days off per week

• Willing to work rotational shifts (9 hours per day)