Senior Logistics & Export Operations

• Contract and manage customs clearance companies, ensuring compliance with Egyptian and international regulations.

• Select, negotiate, and contract with top-tier logistics and shipping service providers (air, sea, land, and international freight).

• Manage all export operations from Egypt to international markets, including regulatory, operational, and documentation aspects.

• Full supervision of the export cycle, including:

• Domestic transportation

• Cargo insurance

• HS codes and international product classification

• Commercial invoices, packing lists, and bills of lading

• Customs clearance and shipment release

• Coordinate with shipping providers until final delivery, ensuring service-level compliance.

• Handle delays, risks, and operational disruptions.

• Manage claims, penalties, and compensation requests in case of delays or service failures.

• Act as the internal point of reference for all import/export and cross-border logistics matters.

• Support the onboarding and operational readiness of buyers on the Oya platform from a logistics perspective.

• Ensure logistics operations reflect Oya’s brand promise of reliability, transparency, and professionalism.

• Prepare operational reports and performance updates for senior management.

• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in logistics operations.

• Resolve any issues related to shipping, documentation, or customs clearance in a timely manner.

• Collaborate with internal teams such as sales, Account Managers, and customer service to align logistics activities with business objectives.

• Prepare and review export documentation, including invoices, packing lists, and certificates of origin.

Requirements

Technical & Professional Skills

• Minimum of 4 years of experience in logistics, export operations, or a related field.

• Strong expertise in international shipping (Air / Sea / Land).

• Deep understanding of Egyptian export regulations and customs procedures.

• Solid experience with export documentation and compliance requirements.

• Experience working with freight forwarders, carriers, and third-party logistics providers.

• Proven ability to negotiate contracts and manage logistics vendors.

• Knowledge of cargo insurance, claims, and dispute handling.

• Familiarity with HS Codes and global trade classifications.

• Strong analytical and problem-solving skills.

• Excellent command of logistics KPIs (cost, transit time, delays, SLA compliance).

Soft Skills & Personal Attributes

• High level of ownership and accountability.

• Strong negotiation and stakeholder management skills.

• Ability to operate under pressure and manage complex operations.

• Clear communication and reporting skills.

• A brand-oriented mindset views logistics as integral to building customer trust.

• Structured, detail-oriented, and proactive.