IT Administrator - Sharing Excess

IT Administrator

Sharing Excess | Philadelphia (Hybrid) | Full-Time | $55,000 - $65,000

About 100 people across Philadelphia, New York, Chicago, and Detroit rescue millions of pounds of food every week, and that work runs on laptops, phones, accounts, and Wi-Fi. You will be the first person we have ever hired to own technology operations at Sharing Excess.

There is no IT department to inherit, so you will design one: the standards we buy and configure to, the procedures for granting and removing access, the security practices everyone follows, and the vendors and tools we rely on. You report to our CTO, who will mentor you on the hard calls, and the plan is for you to run IT end to end as we add staff and cities.

About Sharing Excess

Sharing Excess is one of the fastest-growing food rescue organizations in America, built on a simple mission: save food and feed communities. What started as a student startup now moves millions of pounds of food every week to thousands of community partners nationwide.

What You'll Own

• IT operations and process.Write and maintain the policies, procedures, and standards for how we buy, configure, secure, and support technology. When the same problem keeps coming up, find the cause and fix the process behind it.
• Accounts and access.Administer Google Workspace, our password manager, and two-factor. Design onboarding and offboarding so new hires are working on day one and departing staff lose access the day they leave.
• Security.With the CTO, set the security practices we hold everyone to, decide how we enforce them, and train staff to follow them.
• Devices.Manage our Apple fleet through purchase, setup, enrollment, tracking, repair, and retirement, and set the hardware and configuration standard for each role.
• Vendors, tools, and budget.Evaluate software and hardware options, recommend what we buy and what we drop, work with vendors on pricing and contracts, and keep an accurate record of licenses and spend.
• Support.Set up how staff get help, from request to resolution, and handle issues yourself on Macs, iPads, iPhones, Wi-Fi, printers, and accounts, in person and over Slack. Turn repeat questions into documentation people can use on their own.
• Our spaces. Keep Wi-Fi, printers, and conference room AV working in Philadelphia, and support our other sites remotely.

We use Claude day to day for troubleshooting and documentation, and you will too.

What We're Looking For

• Support experience.You have spent at least a year as the person others came to when their tech broke: help desk, campus IT, Apple retail or the Genius Bar, a lab, a library, an AV crew, or running IT informally for a small team. No degree required.
• Process builder.You have built or improved how something gets done, such as a setup checklist, a support workflow, an inventory system, or a policy others now follow. You can walk us through why you designed it the way you did.
• Apple fluency.You are comfortable troubleshooting macOS and iOS.
• Google Workspace.You have administered it, or you can show us how quickly you learned a comparable system.
• Plain language.You can explain technical things to non-technical colleagues without making them feel bad for asking, and write a how-to someone will follow.
• Organized by instinct.You like checklists, inventories, and leaving things documented for the next person.
• Sound judgment.You can weigh tradeoffs between cost, security, and convenience, make a recommendation you can defend, and own the decision. The CTO is your sounding board on the big calls.

Bonus if you have touched device management (Apple Business, Mosyle, Jamf, Kandji), administered a password manager, or hold an A+ or Apple certification. None of it is required.

Employment Details

• Compensation: $55,000 - $65,000 annually, based on experience
• Classification: Full-time, exempt (salaried); paid biweekly
• Schedule: Hybrid, with one day a week in our Philadelphia office for hands-on device and hardware work
• Travel: Rare, and as needed
• Physical requirements: Ability to lift and carry equipment up to approximately 25 lbs, such as laptops, monitors, and network gear. Reasonable accommodations will be made for qualified individuals with disabilities.
• Start date: As soon as you are available

Benefits

• Medical, dental, and vision coverage, including a plan option where Sharing Excess covers 100% of the employee-only premium
• 401(k), subject to plan terms
• Self-managed (unlimited) paid time off for salaried employees, and paid company holidays
• Direct mentorship from the CTO, and a function that is yours to build and run

Benefits eligibility begins after 90 days of employment and is subject to the terms of each plan and the Employee Handbook.

Equal Opportunity Statement

Sharing Excess is committed to fostering a diverse and inclusive workplace and welcomes applicants from all backgrounds. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.