Senior Manager, Engineering

Imagine being part of the Digital & Technology team for the world's largest jewellery brand. If you are passionate about leading high-performing engineering teams, driving digital transformation in manufacturing, and delivering innovative technology solutions at a global scale, then you might be our next Engineering Manager, Manufacturing Technology Engineering at Pandora Crafting & Supply.

We love that you will…

Engineering Leadership & People Management

• Lead, coach, and develop a team of software engineers, lead engineers, QA engineers, and application support engineer.

• Establish clear goals, performance expectations, and career development plans.

• Foster a culture of accountability, collaboration, innovation, and continuous learning.

• Build critical engineering capabilities in cloud, AI-assisted engineering, software development, industrial integration, and DevSecOps.

• Drive employee engagement, succession planning, talent retention, and capability growth.

Engineering Delivery & Execution

• Own engineering delivery and technical execution of Manufacturing Technology initiatives.

• Ensure delivery commitments are achieved on time, within budget, and with required quality standards.

• Support large-scale manufacturing transformation programmes, platform upgrades, and business improvement initiatives.

• Manage engineering capacity, sprint execution, resource allocation, and delivery risks.

• Partner closely with Product Managers and Solution Architects to ensure successful delivery outcomes.

Manufacturing Applications & Digital Factory Platforms

• Lead development and support activities across Manufacturing Technology platforms, including MES/SAP DM, machine connectivity, industrial integrations, manufacturing applications, and supporting digital factory solutions.

• Ensure solutions remain scalable, maintainable, secure, and aligned with business requirements.

• Drive platform modernization and continuous improvement initiatives.

• Ensure effective lifecycle management of applications and integrations.

DevSecOps & Engineering Excellence

• Drive adoption of modern engineering practices, including: CI/CD, Infrastructure as Code, Automated testing, DevSecOps, AI-assisted software development

• Establish engineering standards, coding standards, reusable frameworks, and technical playbooks.

• Continuously improve development productivity, deployment frequency, quality, and operational performance.

• Promote engineering automation to reduce manual effort and improve service quality.

Operational Stability & Service Reliability

• Accountable for application availability, service performance, and operational support readiness.

• Ensure effective incident, problem, and change management practices.

• Lead root cause analysis and resolution of major incidents.

• Drive proactive reduction of recurring incidents and technical debt.

• Ensure recovery, resilience, monitoring, and support processes are regularly reviewed and tested.

Technical Governance & Architecture Compliance

• Ensure engineering solutions comply with:

• Enterprise Architecture standards

• Security requirements

• Data governance policies

• Integration standards

• Software engineering standards

• Partner with Solution Architects to review solution designs and technical implementation approaches.

• Ensure appropriate documentation, knowledge transfer, and operational readiness are delivered.

Cyber Security & Risk Management

• Embed Security-by-Design practices throughout software development and operations.

• Ensure vulnerability remediation targets are achieved.

• Support compliance, audit, and risk mitigation activities.

• Collaborate with Cyber Security teams to address emerging threats and security requirements.

• Drive secure software supply chain and dependency management practices.

Vendor & Partner Management

• Manage engineering delivery performed by external vendors and strategic partners.

• Ensure partner output meets Pandora's quality, security, and operational standards.

• Review technical deliverables, solution quality, and adherence to engineering practices.

• Establish measurable KPIs and continuous improvement expectations for partners.

We love that you are…

• Bachelor’s degree or higher in Computer Science / Information Technology

• 8+ years of experience in software engineering, application development, integration engineering, or enterprise technology delivery.

• 3+ years of experience leading engineering teams, including people management, coaching, performance management, and capability development.

• Proven experience delivering and supporting enterprise-scale business applications and digital platforms.

• Experience managing engineering roadmaps, technical backlogs, and delivery execution in Agile environments.

• Experience working with both internal engineering teams and external technology partners.

• Experience operating in a global, matrix, or cross-functional organization.

• Exposure to manufacturing technology, digital manufacturing, industrial systems, or factory operations is advantageous.

• Demonstrated understanding of:

• Modern software engineering practices and SDLC.

• Cloud-native application development and cloud platforms (preferably Azure).

• APIs, system integration, event-driven architecture, and microservices.

• CI/CD pipelines, automated testing, and DevSecOps practices.

• Application monitoring, observability, reliability, and operational support models.

• Security-by-design principles and secure software development lifecycle.

• Enterprise integration patterns and data exchange frameworks.

• AI-assisted software development and developer productivity tools (e.g., GitHub Copilot, Claude, AI coding assistants).

• Experience leading engineering teams supporting global manufacturing operations.

• Experience managing mission-critical production systems with high availability requirements.

Personal Competency

• Strong people leadership with the ability to coach, develop, and retain high-performing engineering teams.

• Excellent communication, collaboration, and interpersonal skills

• Ability to interact professionally with diverse groups of stakeholders

• Strong analytical and problem-solving skills; excellent relationship management

• Business acumen and politically astute, ability to act with diplomacy and sensitivity to cultural diversity

• Strong negotiation and influencing skills; able to understand and balance perspectives and find common ground between parties across divides

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.