Implementation Manager

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We're looking for a Global Payroll & EOR Onboarding Implementation Manager to join our Operations teams!

Key Responsibilities

• Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions.
• Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience.
• Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements.
• Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope.
• Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization.
• Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.
• Support integrations between payroll, HRIS, ERP, and other third-party systems.
• Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.
• Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.
• Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices.

Requirements

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles.
• 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments.
• Proven experience managing complex implementation projects from discovery through go-live.
• Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions.
• Experience working with HRIS, payroll, ERP, or workforce management platforms.
• Excellent project management, stakeholder management, and communication skills.
• Strong analytical and problem-solving capabilities.
• Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency.
• Comfortable working cross-functionally in a fast-paced, global environment.

Nice to have

Nice to Have

• Experience with Salesforce or Salesforce-based applications.
• Experience with integrations, APIs, and enterprise software ecosystems.
• Experience supporting multinational organizations and global workforce solutions.
• Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot.

What Success Looks Like

• Delivering high-quality implementations on time and within scope.
• Ensuring payroll, HR, and EOR processes are configured accurately and compliantly.
• Building trusted relationships with clients and internal stakeholders.
• Driving operational excellence through scalable processes, automation, and AI-enabled workflows.
• Achieving high levels of client satisfaction and successful transitions into ongoing service delivery.