Customer Care B2B - Stage - Barcelone
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Salary
$11k per year
Location
Hybrid (Barcelona, Spain)
Employment
Internship
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Sep 7, 2026.
Overview
Company
Impact
Profile match
papernest is a Paris company founded in 2015 that automates household subscription management when people move. Its platform transfers or opens energy, internet, insurance and telephone contracts in a few minutes. The company operates in France, Spain and Italy and employs more than a thousand people.
Backed by Partech
Rejoins papernest, une scale-up innovante et dynamique dans le secteur de la gestion des contrats. En tant que stagiaire Customer Care B2B, tu seras intégré à l'équipe de support client B2B et découvriras le fonctionnement d'une entreprise en pleine croissance. Tu prendras en charge les demandes des partenaires, assureras la résolution complète des problèmes liés au service et collaboreras avec différentes équipes. Ce stage de six mois débutera en janvier 2027 à Barcelone.
Missions
- Prendre en charge les demandes des partenaires (agences immobilières, banques) sur le marché français via plusieurs canaux (téléphone, email, chatbot).
- Assurer la résolution complète des problèmes liés au service en garantissant une expérience client de qualité.
- Prioriser et traiter efficacement les tickets entrants, en suivant les urgences et la complexité des demandes.
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