Customer Success Executive

Join Papirfly, a leading SaaS company that empowers global brands to create, manage, and distribute marketing assets. As a Customer Success Executive, you will build positive relationships with clients, track adoption and usage, and drive product adoption. This is a fantastic opportunity for recent graduates to start their careers in SaaS and gain hands-on experience with a powerful platform.

Missions

• Establish and maintain positive relationships with clients, serving as their primary point of contact for satisfaction and success.
• Monitor client adoption, usage, and health to ensure accounts are renewal-ready, and proactively address any risks.
• Collaborate with internal teams to understand client needs and drive adoption of the Papirfly platform, helping clients achieve their goals.

Profil recherché

- High levels of organisation and confidence in managing multiple priorities and customer needs

- No prior professional experience is required; any exposure to a client-facing, professional, or team environment (through internships, placements, part-time work, or extracurricular leadership) is a bonus, not a requirement

- Now, we’re looking for a curious, ambitious graduate to join our London team as a Customer Success Executive

- Proactivity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas

- Exposure to marketing teams or marketing technology platforms (not required but beneficial)

- No prior professional experience is needed - just a strong academic record, genuine curiosity, and the drive to build a career in the fast-moving world of MarTech. In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities

- A first-class honours degree (or equivalent) from a university

- Excellent communication and relationship-building skills