Referral Scheduler

Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time position. You’ll help injured workers receive timely care by scheduling initial evaluations, verifying detailed claim information, and coordinating with providers, clients, and internal teams to advance referrals. Candidates must have strong attention to detail, excellent communication skills, and at least three years of customer service experience.

Responsibilities: 

Deliver exceptional verbal and written customer service while serving as a liaison for injured workers, clients, and providers.

Schedule injured workers with our Ortho/Spine providers within client-guaranteed timeframes

Provide timely scheduling updates to claims examiner, case manager, and other contacts on referral if applicable

Obtain additional medical notes to assist with scheduling

Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.

Work closely with interdepartmental operations staff to effectively manage referrals.

Uses experience and judgement to complete tasks with minimal supervision

Good understanding of products and services

Follow all regulatory requirements, policies, procedures, and best practices

Understand & comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.

Perform additional support functions as needed.

Maintain reliable and predictable attendance during scheduled work hours.

Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.

Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications: 

High School Diploma

Minimum 3 years’ customer service experience (medical office experience a plus)

Excellent customer service skills

Excellent oral and email communication skills and phone presence

Proficient in all Microsoft Office and computer application systems

Ability to work independently

Ability to multi-task

Acute attention to detail

Ability to work in multiple systems