Telesales Coordinator (AI Channels)
Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Sep 24, 2026. PayJoy scores B on the Alion truth index.
The telesales Coordinator for AI Channels, would lead the growth and performance of the voice bot channel by owning operations, optimizing customer journeys, and scaling capabilities through AI-driven tools (e.g., voice bots, text bots, and automation) to maximize customer conversion and engagement.
Responsibilities
Own the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.
Requirements
Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
Experience managing external vendors and technology partners.
Project management skills with the ability to communicate effectively across functions and levels of seniority.
Fluency in English (written and spoken).
Beginner to intermediate SQL skills.
Experience designing and interpreting A/B tests.
Hands-on experience working within or alongside sales channels.
Knowledge of conversational AI or speech analysis.
Experience building AI-driven solutions that deliver measurable business results.
Nice to Have
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches