Portfolio Manager - Digital Payments

Job Title: Portfolio Manager - Digital Payments

Employment type: Contract (On-site)

Contract length: 12 months

Location: Bamako, Mali

PURPOSE OF THE PROJECT

As a Portfolio Manager you will be the primary driver of value for clients using the Portfolio Management Platform. You will manage active engagements, support financial institutions in leveraging the platform effectively, and ensure measurable growth through adoption, campaign execution, analytics, and strong stakeholder engagement. The role bridges platform capability with commercial outcomes, ensuring a smooth user experience and supporting successful annual subscription renewals.

Core Responsibilities and Accountabilities:

• Function as the dedicated lead for active portfolio management platform engagements across the assigned markets, serving as the main point of contact for client requests, platform usage, and adoption follow-up.
• Partner with clients to design, develop, and execute end-to-end CLM campaigns, ensuring clear segmentation, campaign planning, launch readiness, and post-campaign review.
• Guide clients in proving platform ROI by defining KPIs, monitoring campaign performance, preparing post-campaign analytics, and presenting platform impact to senior stakeholders.
• Proactively monitor client activity on the platform, identify adoption gaps or bottlenecks, and help clients become confident power users.
• Support clients in building data-driven business cases to justify marketing spend, platform usage, and future expansion opportunities.
• Manage relationship health, satisfaction levels, and value realization to directly support smooth annual subscription renewals.
• Work effectively across Cameroon, Congo DRC, Senegal, and Mali, considering local market priorities, stakeholder structures, language needs, and client maturity levels.

Knowledge and Experience:

• Strong Customer Value Management experience within telecom, banking, fintech, payments, or customer growth environments.
• Proven end-to-end campaign management experience, from segmentation strategy and design through execution, tracking, and performance reporting.
• Hands-on experience with campaign automation tools, CRM platforms, customer engagement platforms, or data-driven marketing systems.
• Strong ability to interpret data, develop business cases, and translate results into practical recommendations and strategic insights.
• Ability to navigate complex client environments, influence stakeholders, and position the platform as a business growth tool.
• Experience in banking, payments, financial services, fintech, or consulting is highly preferred.

Mandatory Skills:

• The ability to design segmentation and campaign strategies aligned with growth objectives such as activation, retention, usage growth, and cross-sell.
• Highly organized and able to manage multiple engagements, stakeholders, deliverables, and timelines across different markets.
• Strong presentation skills with the ability to tell a clear story using data, campaign outcomes, and platform results.
• Comfortable managing senior client conversations, resolving adoption challenges, and maintaining engagement momentum.
• Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.

Preferred Skills:

• French and English are strongly preferred for the assigned markets; additional local language exposure is an advantage.
• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.