Solutions Engineer III

As a Solutions Engineer III supporting the PDI POS solutions, you will serve as a key technical advisor and product expert during the pre-sales process, collaborating with sales, product, and implementation teams. You will play a critical role in understanding customer challenges, architecting tailored solutions, and demonstrating how PDI’s POS technology can solve business needs. This mid-senior level role requires deep product knowledge, technical acumen, and the ability to clearly communicate complex solutions to technical and non-technical stakeholders.

Key Responsibilities

• Design and Deliver Technical Solutions: Work directly with sales and product teams to identify client needs and craft scalable, customer-centric POS solutions that meet their operational and business objectives.
• Lead Product Demonstrations: Execute advanced product demonstrations and technical presentations tailored to customer use cases, highlighting the value proposition.
• Support RFPs and Proposals: Participate in and lead the technical response to RFPs, RFIs, and customer proposals, ensuring clarity and alignment with business and technical requirements.
• Market and Competitive Insights: Stay abreast of industry trends, competitive offerings, and emerging technologies within the payments and POS ecosystem; share insights to guide solution strategy.
• Pre-Sales Collaboration: Act as a strategic advisor to the Sales team, translating customer requirements into detailed solution blueprints and supporting sales conversations with deep technical expertise.
• Cross-functional Partnership: Collaborate with Product Management, Implementation, and Customer Support teams to ensure solution feasibility and smooth post-sales transitions.
• Customer Engagements: Engage directly with customers-both onsite and virtually-to gather feedback, facilitate discovery workshops, and guide solution architecture.

Qualifications

• 5-8 years in a Solutions Engineering, Sales Engineering, or technical pre-sales role in the fintech, POS, or payment processing industry.
• Proficiency with POS systems, payment processing flows, API integrations, and enterprise solution design.
• Excellent written and verbal communication skills with the ability to explain technical topics to diverse audiences.
• Strong project coordination and problem-solving skills.
• Adept at preparing and delivering high-impact technical presentations and demos.
• Skilled with CRM tools (e.g., Salesforce), demo environments, and proposal platforms.
• Certification in pre-sales methodologies or POS systems is a plus (e.g., Certified Solutions Engineer, PMP, ITIL).