Test Center Manager (Roanoke, VA)

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testingfor informationtechnology, academic, government and professional testing programsaround theworld.

Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries,where we validate the skillsand knowledgeof millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our entry level Test Center Manager position forourRoanoke, VA location. This is at 6701 Peters Creek Rd. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

Starting pay is $19.00 per hour.

This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/.

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.

• Company-paid life insurance and business travel insurance benefits.

Schedule Requirements

• Our ideal candidate demonstrates flexibility and teamwork.
• This position is benefit eligible.
• Ability to work 35-40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hoursof 7am to 8pm,variousshifts as scheduled, any day Monday through Saturday.
• Ability to work approximately2 - 3 Saturdays per month. Sunday shifts would be infrequent, but apossibilityif the need arises.
• Available to address operational problems when not at test center.

Responsibilities

60% of daily tasks are Test Administrator responsibilities:

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.
• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent businessexperience preferred.
• Team leading and training skills, and exposure to a testing environment are stronglypreferred.
• Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environmentand hear words spoken in softvoices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must beable to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cardsand the computer screen.

Qualifications

· Minimum of one year customer service experience preferred.

· One year supervision experience in customer service preferred.

· High school diploma or equivalent is required.

· Bachelor's degree or equivalent businessexperience preferred.

· Team leading and training skills, and exposure to a testing environment are stronglypreferred.

· Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.

· Must be flexible in work hours and days.

· Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.

· Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.

· Ability to operate a computer and telephone.

· Must be able to work in a quiet, focused environment and hear words spoken in softvoices.

· Ability to lift up to 20 lbs on occasion.

· Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.

· Must have the ability to sit for long periods of time.

· Must beable to bend, stoop, and lift from a stooped position.

· Must be able to see small details at a distance.

· Ability to see names clearly on ID cardsand the computer screen.