GCP DevOps Support Engineer

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

About Position:

We are seeking a highly motivated GCP DevOps Support Engineer to join our cloud operations team. The ideal candidate will have hands-on experience supporting cloud-native applications and Kubernetes-based environments on Google Cloud Platform. This role focuses on production support, incident management, platform reliability, monitoring, automation, and continuous improvement of cloud infrastructure and DevOps processes.

• Role: GCP DevOps Support Engineer
• Location: Pune
• Experience: Between 2 to 5 Years
• Job Type: Full Time Employment

What You'll Do:

• Monitor, support, and continuously improve cloud and operational services running on Google Cloud Platform.
• Manage and support Kubernetes and GKE-based environments to ensure platform stability and availability.
• Investigate incidents, troubleshoot application and infrastructure issues, and perform root cause analysis.
• Coordinate incident resolution activities and provide timely communication to stakeholders.
• Build, maintain, and optimize monitoring dashboards, alerts, and observability solutions.
• Develop and maintain operational runbooks, support procedures, and technical documentation.
• Support deployment automation and continuous delivery processes across various environments.
• Administer cloud infrastructure while ensuring adherence to security, compliance, and governance standards.
• Implement and maintain backup, recovery, access management, and configuration management processes.
• Collaborate with development, infrastructure, security, and business teams to improve production readiness.
• Proactively identify reliability risks and implement preventive measures to minimize service disruptions.
• Monitor system performance, availability, and capacity to ensure optimal platform operations.
• Participate in change management activities and support production deployments.
• Drive operational excellence initiatives and continuous service improvement programs.

Expertise You'll Bring:

• 2-5 years of experience in Cloud Support, DevOps, Platform Operations, Site Reliability Engineering, or Production Support.
• Strong hands-on experience with Google Cloud Platform (GCP).
• Experience managing and supporting Kubernetes and Google Kubernetes Engine (GKE) environments.
• Knowledge of cloud-native architecture principles and containerized application management.
• Strong understanding of monitoring, logging, observability, and alerting tools.
• Experience supporting production-grade cloud platforms and mission-critical applications.
• Hands-on experience with incident management, troubleshooting, and root cause analysis.
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Understanding of Infrastructure as Code (IaC) concepts and automation practices.
• Knowledge of cloud networking, security, access management, and operational governance.
• Experience creating operational documentation, runbooks, and support procedures.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management capabilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced production environment.
• Experience working with Agile and collaborative engineering teams.
• Exposure to scripting and automation tools is an added advantage.
• Understanding of service reliability, performance optimization, and operational best practices.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."