Solutions Engineer

Join Persona as a Solutions Engineer, where you'll be a key technical advisor and implementation expert for our customers. You'll work at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes. This role combines hands-on technical problem-solving with strategic partnership, guiding customers through discovery, design, implementation, and optimization phases. You'll also collaborate internally to improve our tools, automation, and playbooks.

Missions

• Be the technical point of contact for a portfolio of customers, advising on architecture, implementation, and optimization of Persona’s products.
• Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success.
• Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes.

Profil recherché

- Demonstrated ability to own complex projects from scoping through implementation

- 3-7 years of experience in a technical, customer-facing role - such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect

- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency - you thrive under pressure and enjoy clarifying ambiguous situations

- Collaborative, curious, and eager to learn - with a growth mindset and bias toward action

- Willingness to travel up to 25% of the time for customer engagements

- Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving

- Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus

- Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa