Site Support Engineer

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Summary

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software.
• Support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Diagnose and resolve network connectivity issues, including Wi-Fi, LAN, VPN, and basic switching problems.
• Assist with user onboarding, offboarding, device setup, account access, and equipment handover.
• Support meeting rooms, video conferencing systems, projectors, Teams/Zoom rooms, and AV equipment.
• Escalate complex issues to infrastructure, network, security, or application teams when required.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Manage local IT inventory, including laptops, accessories, spare equipment, and consumables.
• Coordinate with vendors for hardware repairs, warranty claims, and service visits.
• Support IT projects such as office moves, device refreshes, software rollouts, and network upgrades.
• Follow IT security policies, access control procedures, and data protection standards.
• Provide excellent customer service and communicate clearly with both technical and non-technical users.

Required Skills and Qualifications

• Experience in onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows operating systems; macOS experience is a plus.
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common office applications.
• Good understanding of computer hardware, peripherals, printers, mobile devices, and basic networking.
• Ability to troubleshoot Wi-Fi, LAN, VPN, DNS, DHCP, and connectivity issues.
• Familiarity with ticketing systems such as ServiceNow, Jira, Freshservice, Zendesk, or similar.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and prioritize multiple support requests.
• Good documentation and follow-up skills.
• Update asset ownership, location, status, warranty, serial number, and configuration details.
• Coordinate hardware repairs, warranty claims, replacements, and vendor returns.
• Support secure disposal, recycling, resale, or destruction of retired equipment.
• Experience maintaining asset records in ITSM, CMDB
• Strong attention to detail and accuracy in data entry and record keeping.

Key Competencies

• Customer-focused mindset
• Strong troubleshooting ability
• Clear communication
• Patience and professionalism
• Attention to detail
• Ownership and follow-through
• Ability to work under pressure
• Good time management

Preferred Certifications

• Experience with Active Directory, Microsoft Entra ID, Intune, SCCM, or endpoint management tools.
• Experience with asset management and IT inventory processes.
• Knowledge of ITIL service management practices.
• Basic understanding of cybersecurity controls, MFA, endpoint protection, and patching.
• Experience supporting meeting room and AV systems.
• Ability to support VIP users or executive-level stakeholders.

Common Tools and Technologies

• Windows, macOS, iOS, Android
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Active Directory and Microsoft Entra ID
• Microsoft Intune, SCCM
• ServiceNow
• VPN clients, Wi-Fi tools, remote support tools
• Printers, scanners, meeting room systems, AV equipment

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.