Process Intelligence Engineer

Who we are and what do we do?

We are PHOENIX Business Services,an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

As a Process Intelligence Engineer, you will drive data-driven process improvements across E2E Finance processes, leveraging Process Intelligence, automation and AI. You will work closely with cross-functional teams and stakeholders to identify inefficiencies, develop innovative solutions, and support the optimization of Finance processes.

Main responsibilities:

• Support the rollout of Process Intelligence technology across E2E Finance processes (P2P, O2C, R2R)
• Analyze process inefficiencies with cross-functional teams and derive data-driven improvements
• Act as a technical Process Intelligence expert, advising SSC clients on E2E process optimization
• Set up and operate Process Intelligence solutions, incl. data

integration and modeling

• Create customized, state-of-the-art Process Intelligence solution dashboards with defined Key Performance Indicators based on business requirements
• Develop AI-based solutions leveraging the context layer of Process Intelligence, incl. GenAI and Agentic AI
• Works closely with Local and Global Process Owners, GPO teams, and further CBS stakeholders (e.g., program management)
• Collaborates with Corporate IT for data access, architecture

alignment, and technical feasibility

What makes you beat

• Degree (Bachelor’s or Master’s) in data science, information

technology, business administration, or a related field, preferably with a focus on data analytics

• 3+ years of professional experience in business process analysis or data science/data engineering, preferably in process intelligence
• Proven track record in implementing data or Process Mining tools (e.g., Python, Celonis).
• Good knowledge of relational databases or programming, e.g., SQL
• Know-how in applying and integrating automation workflows (e.g., UiPath) as well as Artificial Intelligence (Large Language Models, Microsoft Copilot Studio, etc.) is beneficial.
• Experience working in shared services or finance operations is

beneficial

• Strong analytical mindset, able to translate complex data into

business-relevant insights

• Solid understanding of transactional Finance processes/workflows
• Strong communication skills, enabling effective interaction with both technical and non-technical stakeholders

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

• Hybrid work from the heart of Vilnius and your beloved home
• Leadership trainings, language courses and other.
• 4 trust days per year.
• Gamified monetary rewards for automation projects.
• Individualized competency development plan for your future career.
• Compensation for your home office

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