Receptionist

SUMMARY:
Luxury Boutique Hotel in Hout Bay, Cape Town is looking for a professional and welcoming Receptionist to join its team.

The successful candidate will deliver personalised guest service and accurate front-office administration, ensuring a seamless experience from arrival to departure.

POSITION INFO:
Duties:

Welcome guests and manage check-in and check-out procedures.
Handle telephone calls, emails and guest enquiries promptly and professionally.
Assist with reservations, booking amendments and confirmations.
Maintain accurate guest profiles, booking details and special requests.
Coordinate with Housekeeping and other departments to ensure rooms are ready for arrivals.
Arrange restaurant bookings, transfers, activities and other guest requests.
Provide information about lodge facilities and local attractions.
Process guest charges, payments and billing accurately.
Complete cash-ups, daily reports and detailed shift handovers.
Handle guest feedback and escalate concerns to management when required.
Maintain a neat, organised and welcoming reception area.
Protect guest privacy and follow security and emergency procedures.

Requirements:

At least 2+ years previous reception or front-office experience within a luxury hotel, lodge or boutique property.
Relevant hospitality qualification advantageous.
Experience using a property management system and Microsoft Office.
Excellent written and spoken English and strong interpersonal skills.
Professional presentation and a warm, guest-focused approach.
Strong organisational skills and attention to detail.
Confidence handling payments and maintaining accurate records.
Ability to multitask and remain calm under pressure.
Knowledge of Hout Bay and Cape Town attractions advantageous.
Willingness to work shifts, weekends and public holidays.