Operations & Logistics Manager

Operations & Logistics Manager – Pacific International Lines (PIL)

Location: Tema, Ghana
Employment Type: Full-Time

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About Pacific International Lines

Pacific International Lines (PIL) is an established international shipping and logistics company providing container shipping and integrated supply chain solutions to customers across global markets. The company focuses on operational excellence, reliable shipping services, efficient cargo movement, and strong partnerships across the maritime and logistics industries.

At PIL, we recognise that our people are central to delivering reliable services and creating long-term value for our customers. We strive to foster a professional, inclusive, and collaborative working environment where employees can take initiative, develop their expertise, and contribute to shared business goals.

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We are seeking an experienced, strategic, and results-driven Operations & Logistics Manager to join our team in Tema, Ghana. The successful candidate will lead vessel and marine operations, optimise container equipment management, coordinate inland logistics, strengthen vendor performance, and drive operational efficiency across PIL Ghana’s activities.

This is an excellent opportunity for a seasoned shipping and logistics professional who can lead diverse teams, manage complex operational challenges, control costs, and deliver measurable improvements in service reliability and business performance.

Job Summary

The Operations & Logistics Manager will oversee and coordinate marine operations, container equipment control, intermodal logistics, service provider management, and operational reporting in Ghana.

The role requires close collaboration with vessel operators, port authorities, terminal operators, shipping agents, depots, transport providers, customers, and internal teams to ensure smooth cargo movement and dependable service delivery.

The successful candidate will translate operational priorities into measurable results by improving vessel schedule reliability, optimising equipment utilisation, managing vendor performance, controlling costs, and developing a high-performing operations team.

Key Responsibilities

1. Vessel and Marine Operations

• Lead vessel operations and coordinate berthing arrangements to support efficient port calls and reliable shipping schedules in Tema.
• Work closely with vessels, terminal operators, port authorities, shipping agents, and operational partners to facilitate smooth vessel arrivals, departures, and cargo handling.
• Monitor vessel schedules, operational performance, port productivity, and turnaround times to identify and address delays.
• Coordinate operational planning and resolve day-to-day disruptions that could affect service reliability.
• Identify opportunities to reduce vessel waiting time, improve port efficiency, and minimise avoidable operational costs.
• Maintain effective communication with relevant stakeholders and provide timely updates on vessel movements and operational exceptions.
• Review marine performance indicators and implement corrective actions to improve operational outcomes.

2. Container Equipment Management

• Maintain clear visibility of container movements across import, export, depot, and other relevant operational activities.
• Monitor container availability, utilisation, dwell time, and turnaround time to support efficient equipment allocation.
• Optimise empty container positioning and coordinate timely repositioning to meet operational and customer requirements.
• Work with depots, terminals, transport providers, and internal teams to resolve equipment shortages, surpluses, and movement delays.
• Monitor equipment performance against Principal-defined key performance indicators (KPIs) and implement improvement measures where necessary.
• Identify equipment imbalances and develop practical solutions to improve availability while controlling storage, handling, and repositioning costs.
• Maintain accurate equipment records and provide timely reports on utilisation, availability, and outstanding movements.

3. Logistics and Intermodal Operations

• Oversee inland transportation, trucking arrangements, depot coordination, and intermodal logistics activities.
• Build and maintain effective partnerships with inland container depots (ICDs), container freight stations (CFSs), hauliers, transport operators, and other service providers.
• Coordinate cargo and container movements to ensure timely, reliable, and cost-effective delivery.
• Monitor logistics performance and identify opportunities to improve transit times, reduce unnecessary handling, and control transportation costs.
• Resolve operational bottlenecks affecting cargo movement, equipment availability, and customer service.
• Evaluate alternative logistics arrangements and intermodal solutions that support business growth and operational efficiency.
• Ensure that logistics activities meet customer expectations, contractual requirements, and applicable operational standards.

4. Vendor and Contract Performance Management

• Monitor service providers against agreed service levels, contractual obligations, quality standards, and cost expectations.
• Coordinate procurement activities for inland haulage (IHI) rates and other relevant logistics services in line with company procedures.
• Maintain accurate and up-to-date logistics management system (LMS) records, including rates, vendor information, and operational data.
• Review vendor performance trends and address recurring service gaps, delays, and cost variances.
• Support vendor selection, rate negotiations, contract reviews, and service performance evaluations.
• Identify opportunities to improve commercial terms and reduce operating costs without compromising service quality or safety.
• Build productive relationships with vendors and hold service providers accountable for agreed deliverables.

5. Operational Controls, Reporting, and Cost Management

• Ensure accurate and timely operational reporting across marine, equipment, and logistics activities.
• Review and validate operational invoices, service charges, and vendor costs against approved rates, contracts, and supporting documentation.
• Monitor claims, investigate discrepancies, and coordinate appropriate follow-up actions with relevant stakeholders.
• Track operational KPIs, identify performance gaps, and recommend corrective measures.
• Prepare management reports that provide clear visibility into operational performance, cost trends, risks, and service exceptions.
• Strengthen operational controls and documentation practices to support compliance, financial accountability, and effective decision-making.
• Identify opportunities to reduce operating expenses, improve productivity, and enhance resource utilisation.
• Use operational data and performance trends to support planning, forecasting, and continuous improvement initiatives.

6. Leadership and Team Development

• Lead, coach, and develop the operations and logistics team to achieve departmental objectives.
• Establish clear performance expectations, assign responsibilities, and monitor individual and team results.
• Build a culture of accountability, collaboration, safety, and continuous improvement.
• Provide guidance and support to team members when resolving complex operational challenges.
• Identify training needs and strengthen employees’ technical, commercial, and operational capabilities.
• Encourage cross-functional collaboration between marine operations, equipment control, logistics, finance, procurement, and customer service teams.
• Ensure that staffing and operational resources support PIL Ghana’s business priorities.
• Promote professional conduct, effective communication, and consistent adherence to company policies and procedures.

Required Qualifications and Experience

Educational Requirements

• A bachelor’s degree in Supply Chain Management, Logistics, Maritime Studies, Shipping Management, Business Administration, or a related field.
• A relevant postgraduate qualification or professional certification in logistics, shipping, supply chain management, or operations management will be an advantage.

Professional Experience

• 8–10 years of relevant professional experience in shipping, logistics, marine operations, or operations management.
• Strong experience in containerized shipping operations, preferably within an international shipping line or a related maritime organisation.
• Demonstrated experience coordinating vessel operations, port activities, and shipping schedules.
• Proven knowledge of container equipment control, empty container management, depot operations, and intermodal logistics.
• Experience managing transport providers, logistics vendors, service contracts, and commercial rates.
• Demonstrated ability to monitor operating costs, improve service performance, and deliver measurable operational efficiencies.
• Experience preparing operational reports, analysing KPIs, validating invoices, and monitoring claims.
• Proven leadership experience, including supervising teams, managing performance, and developing employees.
• Familiarity with logistics management systems, shipping documentation, and operational reporting tools.

How to Apply

Apply online by clicking on the application button.

Application Deadline: 25 October 2026

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