GSOC Supervisor

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Supervisor leads the day-to-day operations of the Global Security Operations Center (GSOC), ensuring the effective monitoring, detection, and response to security incidents across all company facilities and assets. This role serves as the first escalation point for security incidents, manages GSOC personnel, and supports both physical and cybersecurity operations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Supervise and coordinate GSOC operators to ensure 24/7 monitoring and coverage of company facilities, networks, and personnel.
• Oversee real-time incident detection, verification, assessment, and escalation according to standard operating procedures (SOPs).
• Serve as the primary escalation point for incidents and coordinate responses with internal security teams and external law enforcement or emergency services when needed.
• Conduct performance reviews, schedule management, and training for GSOC staff.
• Maintain accurate documentation and reporting of incidents, alerts, and operational activities.
• Support development and implementation of security policies, procedures, and protocols.
• Participate in risk assessments, threat analysis, and crisis management planning.
• Ensure GSOC systems and technologies (CCTV, access control, intrusion detection, SOC platforms) are operational and up to date.
• Drive continuous improvement initiatives, including workflow optimization, staff training, and technology enhancements.
• All other duties, as assigned.

Qualifications

Bachelor’s degree in security management, Criminal Justice, Information Security, or related field (preferred). 5+ years of experience in security operations, with 2+ years in a supervisory role. Strong understanding of physical and cybersecurity principles. Experience with monitoring technologies, incident management systems, and reporting tools. Excellent leadership, communication, and decision-making skills. Ability to work under pressure and respond to emergencies efficiently. Familiarity with regulatory compliance and corporate security standards.

• Experience in a GSOC or SOC environment for a large, global organization.
• Crisis management and emergency response training.
• Knowledge of security risk assessment frameworks and industry best practices.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• 24/7 shift coverage with occasional on-call responsibilities.
• Fast-paced environment requiring rapid decision-making and multitasking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.