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Technology - Manager-Customer Service Strategy & Planning-Planner

EXL · On-call duty · 12 months ago

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Location

Hybrid (Gurgaon, India)

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Nov 14, 2025. EXL scores B on the Alion truth index.

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EXL

EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.

exlservice.com · HQ: New York, United States · AI Consulting & Integration · Analytics & BI Consulting · Business Process Outsourcing (BPO) · 5000+ employees · Est. 1999

Tech stack of EXL

Technology Manager

Independently engage with business solution teams to understand their requirements for new platform services. Design, implement, and maintain enterprise IT infrastructure, ensuring optimal performance and security in accordance with EXL guidelines. Coordinate with other technology teams to integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions. Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V, ensuring cost-effectiveness and security compliance. Lead the implementation of high-availability services to minimize downtime during critical scenarios. Additionally, manage upgrade and migration projects to align with EXL security policies.

Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management

Providing 24x7 Including Weekend Support if necessary

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