Gen AI - Delivery Lead
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Apr 1, 2026. EXL scores B on the Alion truth index.
Lead and drive the organization�s digital transformation strategy, ensuring the integration of digital technologies across business processes, products, and services. The role focuses on innovating, optimizing, and scaling digital capabilities to enhance customer experience, operational efficiency, and business growth.
Create and implement a comprehensive digital strategy aligned with business objectives, driving innovation and digital transformation across the enterprise.
Oversee the adoption and integration of cuttingedge digital technologies, including AI, cloud computing, data analytics, and automation, to enhance operations and customer experiences.
Collaborate with Csuite executives and department heads to ensure digital initiatives are aligned with business goals and drive synergies across departments.
Lead organizational change initiatives to support digital transformation, promoting a culture that embraces digital innovation and agility.
Use datadriven insights and digital tools to improve customer engagement, streamline processes, and deliver exceptional user experiences across all channels.
Ensure that digital solutions comply with security and data privacy regulations, managing risk effectively in the digital landscape.
Establish and track key performance indicators (KPIs) to measure the success of digital initiatives and continuously optimize digital solutions.
Manage relationships with external technology partners, vendors, and consultants to ensure seamless digital implementation and support.
Bachelor�s degree in Information Technology, Computer Science, Business Administration, or a related field. Master�s degree or MBA with a focus on technology or digital transformation (preferred). Certifications in digital transformation, project management (e.g., PMP), or relevant technology fields (advantageous). Min 20 years