Product Manager: Vertiv

Job Purpose

This role is responsible for driving internal Vertiv

brand sales and product processes in order to drive and achieve targets,

acting as a bridge between Pinnacle’s Brand team, the Sales teams and the

Vendor.

Key Responsibilities

• Understand and implement

  Pinnacle strategy and policies in alignment with the Vertiv brand and product/s

• Provide product support (PDF

  Spec Sheets, Web Info, Sales Support, Customer Support-Systems Integrators)

• Produce and review reports and

  target tracking information

• Engage with all relevant

  parties at Pinnacle and subsidiary companies

• Ensure product pricing and

  product positioning is relevant and updated

• Assist Sales staff to produce

  accurate quotations

• Assist stakeholders with

  product codes, pricelists and costing

• Maintain price lists on

  internal systems

• Ensure all stakeholders are

  aligned

• Provide pre-sales and

  post-sales support to Sales teams

• Strategically drive sales and

  orders on active and aging stock

• Manage web page product updates
• Attend weekly Sales meetings

  and assist in resolving stock issues

• Support the Logistics and

  Warehouse teams with vendor recalls

• Process sales orders and

  purchase orders on ERP system from local and international suppliers

• Assist in the operations and

  usage of the ‘order managing process’ to maintain service and stock levels

• Manage and track rebates and

  incentives received from suppliers

• Liaise with suppliers to

  procure, receive and utilize promotional funds and materials

• Maintain relationships with

  customers to understand their requirements and incorporate these into the stock

  forecasting

• Facilitate, organize and

  provide relevant product training internally and to the different branches

• Keep up-to-date and

  continuously improve and develop product knowledge

Requirements

Experience and Knowledge

• A minimum of five years of

  working experience in a Product Management environment

• A minimum of 3 years’

  experience in a Distribution environment

• Experience in managing

  infrastructure or data center-related products

• Understanding of power

  infrastructure solutions, including UPS systems and power distribution

• Understanding of racks,

  enclosures, and physical infrastructure components

• Basic knowledge of thermal

  management and cooling solutions within IT or data center environments

• Understanding of logistics,

  supply chain, and warehouse processes within a distribution environment

• Experience working in IT Sales

  will be an advantage

• Retail experience will be

  advantageous

• Commercial acumen with the

  ability to drive revenue, margin, and market share growth

• Experience working in a

  customer-facing environment with the ability to manage key relationships

Skills and Education

• Matric with mathematics is

  essential

• Above average administration

  skills with attention to detail

• Excel Spreadsheet knowledge in

  drawing up and utilizing reports (stock management, product reordering, aging

  stock, etc.)

• Customer service and service

  quality orientated

• Good time management
• Negotiation skills
• Tactful and diplomatic
• Effective communicator - able

  to liaise and manage communication between various stakeholders

• Good written communication

Personal Attributes and Qualities

• Professional communication

  skills

• Excellent relationship building

  skills with the ability to collaborate with various stakeholders to achieve

  success

• Ability to complete a task with

  minimum supervision

• Ability to manage stress and

  work in a high-pressure environment

• Analytical thinker and problem

  solver

• Must show initiative and take

  accountability

• Proactive and positive

  individual

• Planning and organizing skills
• Self-managed
• Attention to detail
• High energy levels
• Patience
• High level of customer service
• Must be able to work under

  pressure as this is a mission critical product set

Compliance Competencies

• Perform all duties

  with integrity, to the highest ethical standards, and in compliance with all

  relevant legal, contractual and other requirements as mandated by the Company

  Code of Conduct

• Keep up to date

  with changes in applicable compliance obligations, controls and measures

  relevant to the role