Telecoms Engineer

About us

In Piraeus our purpose is to be a pillar of stability for the Greek economy, to fuel growth and to promote innovation. We aim our footprint in society to be positive and lasting, for the benefit of our customers, our people, our shareholders and society at large, fully reflecting our values. In this way we express in practice our will to: create value in all we do, challenge the frontiers, enthuse our customers and build relationships of trust.

Piraeus is the leading financial institution in Greece, in terms of domestic market shares in loans, deposits, and branch presence. The Group provides a comprehensive range of financial products and services to 4.5mn customers, with recognized leadership in SME banking, retail banking, digital banking, insurance and capital markets.

In 2026, Piraeus was recognized at the Euromoney Awards for Excellence as Europe’s Best Bank for Corporate Social Responsibility, Greece’s Best Bank for ESG, Greece’s Best Retail Bank and Greece’s Best Bank for Large Corporates, and by the Banker as the “Best Bank in Greece” for Growth and for Liquidity at the prestigious Bank of the Year Awards, reflecting our ongoing commitment to responsible banking and sustainability.

About the job

We are looking for a highly skilled Collaboration Engineer to join our Technology Group and play a key role in designing, implementing, and managing the Bank's collaboration and unified communications infrastructure.

In this role, you will be responsible for delivering secure, reliable, and innovative collaboration solutions that enable seamless communication and teamwork across the organization. Working closely with IT teams, business stakeholders, and technology partners, you will contribute to the evolution of our digital workplace by ensuring high availability, optimal performance, and continuous improvement of collaboration services.

Responsibilities:

• Design, deploy, and maintain enterprise collaboration and unified communication platforms, including VoIP, video conferencing, messaging, and collaboration solutions.
• Monitor, troubleshoot, and optimize collaboration services to ensure high availability and excellent user experience.

• Configure and administer communication platforms and technologies, including Cisco Webex, Cisco Unified Communications Manager (CUCM), Cisco Voice Gateways, Microsoft Teams, Zoom, and related solutions.
• Ensure the security, compliance, governance, and resilience of collaboration and communication platforms.
• Integrate collaboration technologies with enterprise applications and cloud environments.
• Perform capacity planning, performance tuning, health assessments, and continuous optimization of collaboration services.
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and configuration standards.
• Automate operational tasks and improve efficiency using Python or other scripting languages.
• Support enterprise mobility and hybrid working initiatives through secure collaboration technologies.
• Participate in disaster recovery planning and business continuity initiatives for communication systems.
• Provide technical support, user guidance, and knowledge sharing where required.
• Collaborate with internal stakeholders, vendors, and service providers to deliver projects, upgrades, and continuous service improvements.
• Prepare technical specifications, evaluate vendor proposals, and contribute to technology selection processes.
• Stay up to date with emerging collaboration technologies and recommend innovative solutions that enhance productivity and user experience.

Requirements

Qualifications:

• Degree in Computer Science, Information Technology, Engineering, or related field (BSc, MSc).
• At least 3 years proven experience in a Collaboration Engineering, or a similar role.
• Strong knowledge of collaboration and unified communications protocols, including SIP, RTP, and WebRTC.

• Hands-on experience with Cisco collaboration technologies, including Cisco Webex, Cisco Unified Communications Manager (CUCM), Cisco Jabber, and Cisco Voice Gateways.
• Experience administering cloud collaboration platforms such as Microsoft Teams, Zoom, or Google Meet.
• Solid understanding of collaboration platform security, governance, identity management, and compliance best practices.
• Experience integrating collaboration platforms with enterprise applications and cloud ecosystems.
• Experience with scripting and automation using Python or similar programming languages.
• Experience working with technology vendors, managed service providers, and service level agreements (SLAs).
• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent, are highly desirable.
• Knowledge of ITIL practices or other IT Service Management frameworks, is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Εxcellent communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.
• Ability to manage multiple priorities and deliver high-quality results in a dynamic environment.

Benefits

What's In It For You

In our bank it is a top priority to provide a modern work environment, where all our employees can perform and grow. As an employee of Piraeus Bank, you will be part of an organization that:

• Holds a leading position in the Greek economy and maintains a robust presence in the community
• Instills a workplace culture that embraces open communication, respect, inclusion and equal opportunities
• Offers a competitive remuneration package, private health insurance program and other benefits for both employees and their families
• Provides a challenging working environment that values accountability and celebrates high performance by implementing appropriate incentives
• Empowers personal & career development and continuous learning while encouraging creative thinking and innovation
• Provides an all-bank wellbeing program, fostering initiatives that enhance physical, mental & emotional health
• Provides digital technologies and tools that fully support new ways of working and flexible working options, while communicate regularly and effectively

All applications will be treated with confidentiality.

Application Deadline: 07/10/2026