Technical Program Manager (Gen AI)

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa Commercial Solutions (VCS) is a key portfolio within the Commercial and Money Movement Solutions (CMS), that brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals, Treasury, and Governments. We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. VCS is the business unit responsible for growing all flows between businesses and governments from SMBs to the largest global corporates. The VCS PMO team has responsibility for supporting the Virtual & Payables, Data Solutions, Small Business and Large, Mid-Market verticals’ product strategy of VCS. The team works collaboratively with Product Development, Product Management, Operations & Infrastructure, Cyber-Security, Client services, and key enterprise teams, across both global and region stakeholders, ensuring collaboration, alignment, governance, execution, and delivery.

Technical Program Manager for Visa Commercial Solutions will provide oversight and governance on delivery of all product and technology initiatives as well as collaborate with product and engineering teams to ensure seamless and timely planning, prioritization and execution. This role is critical for a successful delivery of the FY26 and beyond objectives and milestones for the product & technology roadmap.

VCS Technical Program managers are highly influential and impactful leaders, building bridges & tunnels across Visa to ensure that our initiatives are effectively conceived, elaborated, prioritized, designed, developed, tested, integrated, and deployed with quality and on time delivery into our production systems and released to our end users. The ideal candidate will have a solid experience with cross-functional team leadership, technology/product program management, release management, Lean-Agile methodologies, cross-functional team leadership, as well as superb skills in communications, data analysis, problem-solving, cross-team coordination, governance, and change management. The ideal candidate is not just a facilitator or project plan tracker but ensures that things get done. The person should display a drive to get things done, possess a can-do attitude, a growth-oriented mindset, a process-focus and an ability to deal with ambiguity. Candidates need to be technology literate and be willing to learn new technologies, optimize processes, implement efficiencies and to multi-task, and manage through influence, complex and matrixed collaboration, data analysis, problem-solving, process & data-driven decision making, change management and communication across global time zones.

Essential Functions:

• Partner with the Product & Technology leads to drive and ensure effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth.
• Help and facilitate prioritization of Epics and features that align to the program Objectives & Key Results (OKRs) and available workforce capacity.
• Manage program financials with respect to budget, forecast & actuals for labor capital/expenses and Infrastructure costs, develop budgets, and produce documentation needed for funding Approvals to Spend (ATS).
• Ensure effective preparation and participation of Team of Teams (TofT) in the Quarterly Execution Planning (QEP) activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
• Ensure that the program and projects follow Visa's Agile Management Methodology (AM2) and Key Controls, and that accurate and timely information is reported regularly on program progress and financial status.
• Act as a coach to the scrum teams on adopting agile best practices. Be the leader in advancing the ongoing transformation to Visa’s Agility Practices and Agile Management methodology (AM2).
• Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
• Leverage and actively use Gen AI tools for PLM and SDLC enablement
• Provide quality, flow, and value metrics-based reporting to all stakeholders, hold regular program-level ceremonies (Scrum of Scrums, Agile Release Train Sync, System Demos).
• Cultivate a mindset of rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization.
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
• Capture metrics & measurables that clearly indicate progress toward accomplishment of program and business unit OKRs.
• Develop a rigor for understanding and leveraging the quality, flow, and value-based metrics to accelerate benefit realization.
• Generate and improve the agility metrics (performance, predictability, and persistency) by optimizing and governing the Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting.
• Assist and support with External (FFIEC) & Internal audits on the program. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
• Ensure that identified security vulnerabilities are addressed and remediated in a timely manner to prevent non-compliance. Ensure that exceptions are obtained in a timely manner and kept to a minimum.
• Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members and participate in required fire drills.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• Agile Lifecycle Management tool (Jira, Jira Align, Rally) and PPM (Clarity, Primavera, HP PPM etc.).
• Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers).
• Experience with project management and reporting tools (e.g., Clarity, Rally, Tableau, Power BI, Excel, JIRA Etc.)
• Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc
• Program management professional (PgMP) and/or Project Management Professional (PMP).
• Experience with JIRA Align, Tableau, Power BI.
• Experience with project management techniques software development lifecycle in a Fin-Tech background scrum or agile experience.
• Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc.
• Experience with Gen AI tools for PLM and SDLC enablement learning to improve. effectiveness of the Product delivery.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer