Account Manager

About PlacidWay:

PlacidWay is a global medical tourism marketplace that connects patients with hospitals clinics doctors and healthcare providers across 60 countries.

We help patients explore treatment options compare providers understand their medical travel choices and connect with suitable healthcare providers. Our Account Management team plays an important role in maintaining strong provider relationships and helping our partners generate better patient engagement conversions and revenue through the platform.

About the Role

We are looking for a proactive and results-oriented Account Manager to manage relationships with healthcare providers and partners on the PlacidWay platform.

The Account Manager will be responsible for understanding provider needs supporting their day-to-day platform activity monitoring patient cases and leads coordinating with internal teams resolving issues and identifying opportunities to improve provider performance conversions and revenue.

This role requires a combination of relationship management customer success sales problem-solving follow-up and account growth skills.

Key Responsibilities

Provider & Account Management

• Manage a portfolio of healthcare providers clinics hospitals and medical professionals.

• Build and maintain strong professional relationships with assigned providers.

• Understand each providers services treatment offerings target markets and business objectives.

• Act as the primary point of contact for assigned providers.

• Regularly communicate with providers and ensure their needs and concerns are addressed.

• Maintain accurate provider information activities communications and follow-ups in the CRM.

Patient Cases & Lead Management

• Monitor patient leads and cases assigned to providers.

• Follow up with providers to ensure timely responses to patient inquiries.

• Identify delays missed follow-ups or inactive cases and take appropriate action.

• Coordinate with internal teams when patient cases require escalation or additional support.

• Help providers improve their response follow-up and patient-handling processes.

• Track case progress from initial inquiry through provider communication and potential treatment.

Provider Performance & Conversion

• Monitor provider engagement lead activity response rates conversions and overall account performance.

• Identify reasons for low conversion or poor lead engagement.

• Work with providers to improve their approach to patient inquiries and follow-ups.

• Review account performance and identify areas for improvement.

• Encourage providers to actively respond to leads and maximize opportunities available through PlacidWay.

• Help increase successful patient-provider connections treatments and provider revenue.

Account Growth & Revenue

• Identify opportunities to increase provider activity and revenue on the platform.

• Recommend relevant PlacidWay services packages or opportunities based on provider needs.

• Support account retention by maintaining strong provider relationships and addressing concerns proactively.

• Identify opportunities for account expansion and increased provider participation.

• Follow up on commercial opportunities and ensure timely communication with providers.

Customer Success & Issue Resolution

• Handle provider concerns complaints and escalations professionally.

• Investigate issues and coordinate with relevant internal departments to resolve them.

• Manage situations where a provider is dissatisfied or considering reducing their activity on the platform.

• Maintain clear communication and follow-up until issues are resolved.

• Ensure providers understand PlacidWay processes expectations and available support.

What Were Looking For

• 24 years of experience in Account Management Customer Success Client Relationship Management Sales Business Development or a similar role.

• Experience managing multiple clients accounts or business relationships.

• Strong customer-facing and relationship-management skills.

• Excellent written and verbal English communication.

• Strong follow-up and organizational skills.

• Experience working with a CRM system.

• Ability to manage multiple accounts and priorities simultaneously.

• Strong problem-solving and negotiation skills.

• Comfortable handling difficult customers complaints and escalations.

• Results-oriented mindset with an understanding of conversion retention and revenue.

• Ability to work independently in a remote environment.

• Strong attention to detail and accountability.

Preferred Qualifications

Experience in any of the following areas is a plus:

• Healthcare or medical tourism

• Hospitals clinics or healthcare providers

• Customer Success

• Account Management

• B2B Sales / Business Development

• Online marketplaces or platforms

• International client or partner management

• CRM-based lead and pipeline management

Key Skills

Relationship Management Customer Success Account Management Provider Management Lead Management Patient Case Coordination CRM Follow-Up Conversion Optimization Sales Business Development Negotiation Problem Solving Communication Account Growth

Performance Expectations

Success in this role will be measured through areas such as:

• Provider engagement and retention

• Timely follow-up on provider and patient cases

• Lead response and case progression

• Provider conversion and treatment outcomes

• Account activity and growth

• Provider satisfaction and issue resolution

• CRM accuracy and follow-up discipline

• Revenue and commercial opportunities generated from assigned accounts

Remote Work Requirements

• Dedicated and quiet workspace.

• Reliable laptop/PC suitable for daily professional work.

• Stable and reliable internet connection.

• Backup internet connection is recommended.

• Smartphone for business communication when required.

• Ability to work independently and maintain consistent communication with international providers and internal teams.

Why Join PlacidWay

• Work with a global medical tourism platform.

• Remote work environment.

• Opportunity to work with healthcare providers across different countries and markets.

• Exposure to international patient journeys and healthcare businesses.

• Opportunity to develop expertise in account management customer success provider relations and business growth.

• Performance-based opportunities for professional growth.

How to Apply

If you have strong experience in account management customer success provider/client relationships or B2B business development and are comfortable working in a fast-paced remote environment we would like to hear from you.

Please submit your updated CV/resume highlighting your relevant account management customer-facing CRM sales or business development experience.