Logistics Coordinator

About PlatinumRx:

PlatinumRx is on a mission to make chronic medications affordable for every Indian household. Through a unique model built around high-quality generic substitution, we deliver meaningful savings without compromising on care. We are Series A+ funded, growing at a rapid pace, with industry-leading CAC and retention metrics.

Role Overview:

We are looking for a detail-oriented Logistics Coordinator to join our team. The ideal candidate will be responsible for contacting customers regarding failed delivery attempts, gathering necessary information for reattempts, and maintaining accurate records. This role requires strong communication skills in both Hindi and English, basic Excel proficiency, and a customer-focused approach.

What You Will Own:

• Call customers to confirm reattempts for failed deliveries or collect additional details to ensure successful delivery.
• Coordinate with internal teams and courier partners for efficient order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track and analyse delivery performance.
• Provide excellent customer service and problem-solving to resolve delivery-related issues.
• Follow up with customers to ensure satisfaction and address concerns.

Who We Are Looking For:

• Prior experience in customer calling or logistics coordination is a plus.
• Strong communication skills in Hindi and English (any additional language is a bonus).
• Proficiency in Microsoft Excel for data entry and reporting.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented and proactive problem solver.
• Willingness to work from the office.

If you have a customer-focused mindset and want to be part of a growing logistics team, apply now!