IT Operations Engineer
About the role
Help build the internal technology experience behind an engineering-driven technology company.
We're looking for a hands-on IT Operations Engineer to support our colleagues across multiple international locations, with regular on-site presence in Bratislava.
This role goes beyond traditional IT support. You'll be responsible for delivering a seamless employee IT experience - from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes.
We're looking for someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works.
If you're curious, proactive and naturally look for better ways of doing things instead of simply following established processes, we'd love to meet you.
What you'll do
Provide day-to-day IT support to employees remotely and on-site
Own IT onboarding and offboarding processes, ensuring a smooth employee experience
Configure and maintain macOS workstations
Manage user accounts, permissions and access across internal systems
Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics
Troubleshoot hardware, software and network-related issues
Administer and support internal platforms, including Google Workspace, Atlassian and GitHub
Support identity and access management across cloud environments (AWS, Azure, GCP)
Maintain clear and up-to-date technical documentation
Identify opportunities to simplify, automate and improve internal IT processes
What we're looking for
We're more interested in how you think than in the exact number of years on your CV.
You might currently work in IT Support, Systems Administration, NOC, Infrastructure, or be at the beginning of your DevOps journey.
What matters most is your technical curiosity, ownership mindset and willingness to continuously improve the way things work.
You'll likely be successful if you have:
Solid experience supporting macOS environments
Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
Experience with identity and access management
Experience administering Google Workspace or similar collaboration platforms
Experience with ticketing systems
Strong troubleshooting and problem-solving skills
Good documentation habits and attention to detail
A proactive mindset with the confidence to suggest and implement improvements
Nice to have
Experience with MDM solutions
Experience administering Atlassian products or GitHub
Familiarity with AWS, Azure or GCP
Experience with LDAP, VPN or identity management solutions
Scripting or automation experience
Interest in IT security and modern access management practices
Why this role
This role is for someone who enjoys building better ways of working - not just keeping things running.
You'll work closely with engineering and business teams, improve the internal technology experience across the company and have the opportunity to introduce automation, standardize processes and make everyday work easier for hundreds of colleagues.
If you naturally question repetitive manual work and enjoy turning good ideas into practical improvements, you'll likely thrive in this role.
What we offer
Competitive salary
Professional development budget
Private medical insurance
Financial support for important life events
International and collaborative environment
Regular company events
Benefits may vary depending on location and contractual agreement.
Recruitment process
HR Interview
Technical Interview
Final Interview
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