Technical Support Specialists

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts only with a relevant background to apply for the role in our Integration Department.
Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:
Ready to work only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:
Familiarity with the iGaming industry
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:
Understanding and analysing issues, and be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week

What you get in return:
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:
1. HR interview (30 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀
Join us today!