Promotions and Web QA Analyst

About Playtech

Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a proactive Promotions & Web QA Analyst with excellent communication and problem-solving skills.

Your influential mission. You will...

• Validate in the front end that what a customer sees, and what a customer receives, matches exactly what was requested.
• Pick up tickets at the front-end validation stage of the Technical Delivery and Portal workflows and confirm the promotion behaves as intended.
• Find, reproduce, and clearly report the failures and defects found during testing.
• Support end-to-end quality validation for assigned licensee sites, including promotion pages, links, buttons/CTAs, redirects, content, layout, responsiveness and cross-browser behavior.
• Support new licensees through the UAT phase of new projects, joining live group sessions to guide them, advise them, and suggest what to verify and how.
• Contribute to developing, documenting and improving front-end QA processes across the department, working together with Portal Operations, Technical Delivery and other relevant stakeholders.
• Learn the backend systems behind the work you validate, to the point where you understand how a promotion or a page is actually built.
• Plan, prioritise and coordinate your testing activities with multiple teams across the company.
• Communicate regularly with other teams in and outside the company.

Components for success. You...

• Have hands-on experience testing or validating customer-facing digital products, whether in QA, in UAT, or in an operational role where you were the last check before something reached the end user.
• Have a good understanding of manual functional and exploratory testing, including designing checks, reproducing issues and reporting defects clearly and precisely.
• Have knowledge or experience in web and mobile testing.
• Have previous experience working with tools such as JIRA and/or Monday.com.
• Are proactive and comfortable working in an evolving environment.
• Are curious about how things work underneath.
• Have excellent attention to detail and work effectively both independently and as part of a team.
• Have strong written and verbal English communication skills.

You'll get extra points for...

• Having previous experience in the iGaming industry.
• Understanding iGaming bonus and promotional mechanics.
• Having experience with TestRail or a similar test management tool.
• Being comfortable using browser DevTools.

Thrive in a culture that values...

• Flexibility and balance by offering a hybrid work model after the third month, with 3 days per week expected in the office.
• Contribution and achievements by offering an ample of opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

TECHNICAL OPERATIONS TEAM

The Technical Operations department, based in Sofia, is where our licensees’ products are configured, built and maintained day to day. The Technical Delivery team specializes in backend configurations, handling casino and sports promotions, automations, game configurations, customer journeys and onboarding flows for new licensees. The Portal Operations team manages the front end through Playtech’s own CMS, building and maintaining the sites and pages that customers actually land on. Together they provide comprehensive services to the company clients and collaborate with clients across the globe and with other business units within the company to ensure seamless operations and exceptional service delivery.

Both teams play a key role in launching new online gaming sites and services, and this role sits between the two: whatever either team builds, you are the person who confirms it works the way it was meant to before a customer ever sees it. Within our teams, you will acquire expertise in Playtech’s structure, products, and processes, while never having a routine day.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide,our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.