Contact Center Solution Architect

PM Consulting • 3 days ago

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Salary

≈ $17k – $40k per year (Estimated)

Location

In office (Manila)

Seniority

Architect

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 12, 2026.

Overview

Company

Impact

Profile match

PM Consulting

PM Consulting is a Philippine HR consulting and recruitment firm based in Makati, Metro Manila, offering executive search, professional and IT recruitment, recruitment process outsourcing and HR consulting. Active since 2006, it works with more than 100 local and global client companies across many industries, and most of its mandates sit in Metro Manila business districts such as Makati, Pasig, Taguig and Mandaluyong. Its client vacancies span audit and accounting managers, HR business partners, brand and merchandising managers, data and platform engineers, solution architects and B2B sales staff.

pmconsulting.ph • HQ: Makati, Philippines • Human Resources • Recruiting & Staffing • Executive Search • 1001-5000 employees • Est. 2006

Responsibilities:

Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.
Drive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms.
Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
Architect and lead API integrations between internal platforms, external systems, and cloud services.
Gather integration requirements and translate them into scalable technical solutions in collaboration with development, infrastructure, and product teams.

Qualifications:

Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions.
Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture.
Hands-on experience with API design and integration best practices.
Excellent collaboration and communication skills to work with cross-functional teams.
Ability to lead technical design discussions and deliver high-quality, scalable solutions.

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