CRM Analytics Analyst (Lifecycle Management) Hybrid

POSITION: CRM Analytics Analyst (Lifecycle Management)

Location: BGC, Taguig

Work Setup: Hybrid (3 days onsite, 2 day WFH)

Schedule: Monday to Friday | Morning Shift

Role Overview

We are looking for a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role will be responsible for performing end-to-end analytics, transforming raw data into actionable insights, and supporting CRM strategies that improve customer engagement, retention, and overall business performance.

Key Responsibilities

• Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
• Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
• Develop dashboards, reports, and visualizations to monitor CRM performance.
• Translate business requirements into analytical frameworks and actionable recommendations.
• Identify trends, opportunities, and risks through quantitative analysis.
• Partner with internal stakeholders to support data-driven CRM initiatives.
• Present findings clearly to local and expatriate stakeholders.

Qualifications

• Minimum 2-3 years of experience in analytics, business intelligence, CRM analytics, or related functions.
• Open to candidates from any industry.
• Experience handling end-to-end analytics projects is preferred.
• Strong understanding of customer or business performance metrics.
• Required Skills
• Proficiency in SQL
• Experience with Power BI
• Working knowledge of Python
• Strong analytical and critical thinking skills
• Excellent communication and stakeholder management skills