Project Coordinator

Purpose of the Role

The Project Coordinator supports the delivery of small and medium-scale projects across multiple customers of our SaaS platform. The role coordinates internal and external workstreams - from implementation and configuration through to go-live and support handover - ensuring projects are delivered on time, on budget, and to a high standard of customer satisfaction. On occasion, the role may be seconded part-time to a specific customer account to provide dedicated coordination support.

Key Responsibilities

• Coordinate and track delivery of multiple concurrent small/medium projects across different customers

  Manage multiple work streams simultaneously (e.g. onboarding, configuration, integrations, training, support handover), both internally and with external parties

• Act as a key point of contact for customers during project delivery, ensuring clear and timely communication

  Liaise with internal teams (product, engineering, support, customer success) to unblock issues and keep projects on track

• Coordinate with third-party suppliers or partners where relevant to project delivery

  Build and maintain project plans, timelines, and RAID logs (risks, actions, issues, decisions) for each customer engagement

• Track project status, resourcing, and priorities across a portfolio of customer projects, escalating conflicts or risks

  Prepare and distribute customer-facing status reports, meeting agendas, and minutes

• Support onboarding of new customers onto the SaaS platform, coordinating setup, configuration, and training schedules
• Maintain accurate documentation, trackers, and knowledge-base resources across all active projects

  When required, work part-time embedded with a specific customer to provide focused project coordination and support their objectives

• Identify recurring issues or process gaps across customer projects and suggest improvements

Requirements

Required Skills & Experience

• Experience coordinating projects in a SaaS, technology, or software delivery environment
• Proven ability to manage multiple projects/workstreams at once, prioritising effectively
• Strong stakeholder management skills - comfortable liaising with customers, internal teams, and suppliers
• Excellent written and verbal communication skills, with the ability to adapt tone for internal vs. customer-facing audiences
• Proficiency in Microsoft Office and project tracking tools like monday.com
• High attention to detail and strong organisational skills
• Comfortable working flexibly, including occasional dedicated time with specific customer accounts
• Keen interest to automate and use AI to improve efficiency

Desirable

• Experience with SaaS implementation or onboarding processes
• Familiarity with project management or ticketing tools (e.g. Monday.com, Jira, Asana, HubSpot)
• Understanding of basic SaaS concepts (subscriptions, integrations, configuration vs. customisation)
• Experience supporting customer success or account management functions

Key Attributes

• Customer-focused, with a strong sense of ownership over outcomes
• Adaptable - able to switch between multiple customer contexts in a day
• Proactive problem-solver, comfortable working across ambiguity
• Calm under pressure when managing competing priorities
• Collaborative, building trust quickly with both colleagues and customers
• Highly organised
• Positive energetic personality with a solution orientated approach.

Benefits

• Private Healthcare Plan
• Pension Plans
• Work From Home
• Training & Development
• Employee Assistance Programme - Counseling
• Childcare Voucher Scheme