Sales Support Associate

Job Description:

POLITICO is seeking a Salesforce Administration Associate to join our Brussels team on a temporary basis for approximately six months.

In this role, you will provide day-to-day administrative support in Salesforce, helping ensure customer accounts, user access and related data are accurately set up and maintained. The role involves a high volume of data entry and administrative tasks and would suit someone who is comfortable working with systems, following established processes and maintaining a high level of accuracy.

Working closely with our Account Management and internal operations teams, you will help ensure requests are processed efficiently and customer and user information remains accurate and up to date.

What You’ll Do

• Set up and maintain customer accounts and user records in Salesforce.
• Process user provisioning, licence and entitlement requests.
• Activate customer trials and support new account setup.
• Enter, update and maintain customer and user data accurately in Salesforce.
• Identify and clean up duplicate account and user records.
• Support straightforward customer access and login issues and escalate more complex issues when needed.
• Process internal administrative requests accurately and within agreed timelines.
• Escalate Salesforce system issues through the appropriate internal channels.
• Support ongoing data quality and accurate record keeping.

What You’ll Need

• Previous experience using Salesforce in an administrative, data entry, customer operations or similar role.
• Strong attention to detail and a high level of accuracy when entering and maintaining data.
• Confidence working with systems and processing a high volume of administrative requests.
• Good organizational skills and the ability to manage repetitive tasks consistently and efficiently.
• Ability to follow established processes and identify when an issue needs to be escalated.
• Good communication skills and the ability to work effectively with colleagues across different teams.
• Good working knowledge of Microsoft Excel is an advantage.
• Fluent written and spoken English; additional European languages are a plus.

Let’s keep in touch

You can view our list of open positions here. We hope to see your application soon!

About Us

POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital.

Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes.

Our 1,100+ publishing professionals across the world's key democratic capitals-Washington, Brussels, London, Paris, Berlin, Sacramento, and New York-form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist.

Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself.

These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization.

POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company’s guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.

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