Kitchen Manager

About PopStroke

PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues - we’re here to build something special together.

At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.

We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.

This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.

Our Core Values

Make It Fun

If it’s not fun, rethink how we’re doing it.

We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.

Bring the Energy

Your vibe sets the tone.

Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.

Roll Up Your Sleeves

See it. Fix it. Jump in.

We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.

Own It

Live your role with an owner’s mindset.

We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.

Get Off the Hamster Wheel

Don’t repeat yesterday - rethink, improve, grow.

We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.

About the role

Join the fastest-growing entertainment brand in the hospitality sphere!

PopStroke is looking for an experienced Kitchen Manager to help lead our culinary team at our Waterford Lakes venue.

The Kitchen Manager is responsible for managing the daily operations of the kitchen and culinary functions, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies and are responsible for the quality of food while ensuring seamless operations.

The Kitchen Manager reports to the Operating Partner and Regional Chef.

What you'll do

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Ensure and enforce the highest standards of service efficiency, sanitation, and training and safety practices.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Estimate and calculate labor, and food and beverage costs.
• Complete efficient provisioning and purchasing of supplies, maintain appropriate par levels of all kitchen products & supplies. Manage inventories and receiving.
• Responsible for coordinating and production of events and functions.
• Ability to perform all responsibilities of each position in the kitchen.
• Oversee the setup of stations and production of menu items.
• Ensure proper plate presentation and adherence to product specifications and recipe guidelines.
• Responsible for appropriate ticket times, quality and consistency of products, and waste prevention; ensure the highest quality product reaches our guests and meets specifications.
• Ensure that the kitchen is properly cleaned on a regular schedule, food is stored or disposed of properly; is responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, hoods, other equipment, and food storage areas.
• Ensure accurate completion of culinary schedules in accordance with forecasted business volume.
• Direct hiring, supervision, development and, when necessary, termination of employees.
• Develop employees by providing ongoing feedback, coaching, establishing performance expectations and by conducting performance reviews.
• Conduct orientation, explain the PopStroke philosophy and oversee the training of new employees.
• Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents.
• Investigate and resolve complaints concerning food quality and service or issues on the golf courses.
• Immediately rectify and/or report any unsafe working conditions, accidents, operational needs, and equipment or aspects of the kitchen in need of repair.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Adhere to all company policies and procedures as established in the Employee Handbook.
• Perform other duties and tasks as assigned or determined by the General Manager and moves with a sense of urgency.

Qualifications

• Minimum of 7 years of experience in varied kitchen positions including food preparation, line cook, fry cook, and expediter with a minimum of 3 years in a management/supervisor role
• Culinary degree strongly preferred
• Excellent leadership skills
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• High familiarity with kitchen equipment, processes, and health and safety guidelines
• Able to delegate tasks effectively and assist when needed
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
• Ability to work well in a fast-paced setting and handle the pressures of simultaneously coordinating a wide range of activities, ability to recommend appropriate solutions
• Must possess good communication skills for dealing with diverse staff
• Active Serve Safe Manager certificate
• A commitment to achieving company objectives in sales, service, quality, the appearance of facility, sanitation, and cleanliness
• Knowledge of computers (MS Word, Excel, Outlook, Outlook Calendar).
• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner and a neat and clean appearance.
• Must be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time

PopStroke is an Equal Opportunity Employer.