AI Technical Product Owner

AI Product Owner, Power Platform

General Description

The AI Product Owner, Power Platform is responsible for defining and driving the strategy, adoption, governance, and continuous evolution of the Bank's Microsoft Power Platform ecosystem, including Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio.

This role serves as the strategic owner of the platform, partnering with business and technology stakeholders to maximize business value, accelerate responsible innovation, and enable citizen development across the organization. The incumbent will establish and manage the platform roadmap, prioritization processes, governance initiatives, adoption strategies, and stakeholder engagement programs that support a scalable and sustainable low-code and AI-enabled ecosystem.

The ideal candidate combines strong product ownership capabilities with experience in Microsoft Power Platform technologies, governance frameworks, AI adoption, and stakeholder management within a complex enterprise environment.

Essential Duties and Responsibilities

Product Strategy & Roadmap Management

• Define, maintain, and execute the vision, strategy, and roadmap for the Microsoft Power Platform ecosystem.
• Translate business priorities, technology initiatives, governance requirements, and adoption opportunities into actionable platform initiatives.
• Establish and manage platform intake, demand management, evaluation, and prioritization processes.
• Define success metrics, key performance indicators (KPIs), and value realization measures for platform investments.
• Facilitate roadmap reviews, planning sessions, stakeholder meetings, and prioritization discussions.
• Serve as the primary liaison between business stakeholders, platform teams, and citizen developers.

Governance & Platform Oversight

• Drive governance initiatives supporting the sustainable growth of the Power Platform ecosystem.
• Partner with technology, cybersecurity, risk, compliance, and audit teams to strengthen platform governance and operational controls.
• Promote governance-by-design practices through standards, communications, training, and stakeholder engagement.
• Support platform lifecycle management, ownership accountability, inventory management, monitoring, and reporting activities.
• Coordinate governance reviews, platform assessments, and continuous improvement initiatives.
• Develop executive reporting and dashboarding capabilities that provide visibility into adoption, usage, compliance, and platform health.

AI & Copilot Studio Enablement

• Develop and execute strategies that support the adoption of Copilot Studio and AI-enabled capabilities within the Power Platform ecosystem.
• Define intake, prioritization, and governance frameworks for AI-powered use cases.
• Partner with technology and governance stakeholders to ensure AI capabilities align with enterprise standards and policies.
• Establish operational guidelines, ownership expectations, monitoring practices, and lifecycle management approaches for AI-enabled solutions.
• Promote responsible AI adoption through education, communication, governance, and change management activities.
• Identify opportunities to expand business value through automation, AI agents, conversational experiences, and emerging Microsoft platform capabilities.

Citizen Development & Community Enablement

• Lead the Power Platform Community of Practice and related engagement initiatives.
• Establish and maintain a Citizen Development operating model that balances innovation, supportability, governance, and business value.
• Develop and manage a Champions Program focused on accelerating adoption and creating platform advocates across business units.
• Define standards, templates, guidance, naming conventions, and best practices for makers and citizen developers.
• Facilitate training sessions, workshops, office hours, community events, and adoption campaigns.
• Promote knowledge sharing, collaboration, and innovation across the Power Platform community.

Stakeholder Management & Change Leadership

• Build strong relationships with business leaders, technology teams, platform administrators, citizen developers, and executive stakeholders.
• Communicate platform strategy, governance expectations, adoption opportunities, and business outcomes effectively at all organizational levels.
• Support organizational change management activities associated with platform growth and AI adoption.
• Facilitate alignment between business priorities and platform capabilities to maximize value realization.

Education

Bachelor's Degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, or a related field required.

Master's Degree in Technology, Information Systems, Business Administration, or a related discipline is preferred.

Experience

• Three (3) years or more of experience in product ownership, digital workplace technologies, enterprise platforms, business automation, process improvement, or related disciplines.
• Two (2) years or more of hands-on experience with Microsoft Power Platform technologies, including Power Apps, Power Automate, Dataverse, Power Pages, or related solutions.
• Experience supporting enterprise technology platforms, governance initiatives, platform adoption programs, or digital transformation efforts.
• Experience managing roadmaps, backlogs, prioritization processes, stakeholder engagement, or product planning activities.
• Experience working with business and technology teams in a collaborative, cross-functional environment.
• Experience supporting low-code platforms, citizen development programs, workflow automation initiatives, or productivity technologies is preferred.
• Experience with AI-enabled solutions, Copilot technologies, or emerging AI capabilities within the Microsoft ecosystem is preferred.

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Power Platform capabilities, including Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio.
• Knowledge of platform governance, lifecycle management, environment strategy, Data Loss Prevention (DLP), managed environments, and adoption best practices.
• Understanding of citizen development frameworks, Community of Practice models, and user enablement strategies.
• Familiarity with Microsoft 365 technologies, including Teams, SharePoint Online, OneDrive, Entra ID, and Microsoft Copilot.
• Knowledge of Agile methodologies, product ownership practices, and backlog management techniques.
• Experience with analytics, reporting, and performance measurement tools, including Power BI.
• Understanding of responsible AI principles, AI governance concepts, and business adoption considerations.
• Strong facilitation, presentation, communication, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining focus on strategic objectives and business value.

Certifications

The following certifications are preferred:

• Certified Scrum Product Owner (CSPO)
• SAFe Product Owner/Product Manager (POPM)
• Microsoft Power Platform Fundamentals (PL-900)
• Microsoft Power Platform Developer (PL-400)
• Microsoft Power Platform Functional Consultant (PL-200)
• Microsoft Certified: Power Platform Solution Architect Expert

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

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