Systems Administrator

As Systems Administrator, you'll support enterprise infrastructure, resolve complex technical issues, and contribute to system reliability and security initiatives.

Your responsibilities will include:

Administer and maintain enterprise technology infrastructure, including Microsoft 365, Azure, Windows Server, Active Directory, VMware, backup systems, storage, and endpoint management platforms.

Provide advanced Tier 2 and Tier 3 technical support for infrastructure, networking, cloud services, cybersecurity systems, and enterprise applications.

Serve as a technical escalation resource for Help Desk staff, troubleshooting complex incidents and helping restore services.

Maintain and troubleshoot network infrastructure, including firewalls, routing, switching, wireless networks, SD-WAN, VPN connectivity, and internet services.

Support cybersecurity operations, including system patching, vulnerability remediation, endpoint protection, access controls, and secure system administration.

Maintain backup and disaster recovery systems, including backup verification, restoration testing, recovery procedures, and business continuity documentation.

Monitor infrastructure performance, identify potential issues, and assist with system upgrades and preventive maintenance.

Maintain accurate technical documentation, system diagrams, inventory records, procedures, and operational standards.

Support enterprise applications and infrastructure projects, including electronic medical records systems, cloud migrations, hardware refreshes, software deployments, and technology upgrades.

Collaborate with IT leadership on infrastructure improvements, security initiatives, compliance activities, and operational planning.

Participate in scheduled maintenance activities and a shared after-hours support rotation.

Schedule & Location

This is a full-time, 37.5-hour-per-week, salaried (exempt), hybrid position based at our Eugene Regional Service Center.

Work Location: Eugene Regional Service Center (RHEC), 3579 Franklin Blvd., Eugene, OR 97403

Schedule: Monday–Friday. Specific hours will be discussed during the interview process.

Hybrid Work Schedule:

Tuesday: Required onsite.

One additional day per week: Onsite, as agreed upon with the department.

Remaining days: May be worked remotely.

Additional onsite attendance may be required for infrastructure projects, technical support, maintenance, meetings, and operational needs. Remote work must be performed within Oregon or Washington.

This position also requires occasional travel to PPCW locations and participation in a shared after-hours support rotation.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

What We're Looking For

Required Qualifications

Associate or bachelor's degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

At least three years of experience in systems administration, infrastructure support, or enterprise IT operations.

Experience supporting one or more of the following technologies: Okta, SharePoint, Microsoft 365, Azure, Windows Server, Active Directory, or virtualization platforms such as VMware.

Familiarity with networking infrastructure, including firewalls, switching, wireless networking, VPNs, and related technologies.

Familiarity with cybersecurity principles and operational security tools, including endpoint protection, vulnerability management, encryption, access control, and monitoring systems.

Experience managing backup and disaster recovery systems and processes.

Experience supporting enterprise applications and end-user systems in a multi-site environment.

Strong troubleshooting, analytical, and problem-solving skills.

Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical colleagues.

Ability to work independently, prioritize competing technical needs, and collaborate effectively with IT colleagues and organizational partners.

Ability to participate in a shared after-hours support rotation.

Valid driver's license, current insurance, and reliable transportation for work-related travel.

Ability to occasionally move, install, or transport technical equipment weighing up to 50 pounds.

Commitment to PPCW's mission and to fostering an inclusive workplace.

Nice to Have

Familiarity with healthcare or nonprofit technology environments.

Experience supporting electronic medical records systems such as Epic.

Pay & Growth

$70,668.00–$102,940.00 annually

This is a represented, salaried (exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with opportunities for wage growth over time.

This position also offers opportunities to develop technical expertise in infrastructure, cybersecurity, cloud technologies, and enterprise systems while working alongside experienced IT leadership.

Why Work at PPCW?

Because reliable technology helps make compassionate health care possible.

For decades, Planned Parenthood has provided essential sexual and reproductive health care, education, and support to people in our communities. At PPCW, we're committed to reducing barriers to care and ensuring patients are treated with dignity, compassion, and respect.

Our technology infrastructure is essential to that mission.

As Systems Administrator, you'll help ensure our clinicians and health center teams have the secure, reliable systems they need to serve patients. From maintaining network connectivity to protecting sensitive information and supporting electronic medical records, your work will directly contribute to the continuity and quality of patient care.

You'll join a collaborative IT team that values technical excellence, problem-solving, continuous learning, and a shared commitment to protecting the systems that support our communities.

Your work behind the scenes helps make essential health care possible every day.

Benefits & Support

We offer a benefits package designed to support your health, stability, and professional growth:

Paid time off (up to four weeks, increasing over time)

Nine paid holidays

Medical, dental, and vision insurance (for eligible employees)

403(b) retirement plan with employer match

Free, confidential counseling and support through our Employee Assistance Program (EAP)

Training and professional development opportunities