Client Advisor - Las Rozas

Job summary/purpose

As Client Advisor, You guarantee an extraordinary and memorable luxury client experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world our brands.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the client needs both in store and on ecommerce channel.

Responsibilities

• Act as a true brand ambassador, leveraging the human touch to create a welcoming and inspiring environment that drives client engagement and brings the brand’s values to life;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure consistent exceptional experience and contribute to a positive working environment, embracing Diversity and Inclusion values.
• Embrace leadership behaviors demonstrating a positive attitude and ability to work in team, showing adaptability to the needs of the business.
• Place the Client at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and client service;
• Demonstrate an excellent knowledge of the products as well as our brands, culture and DNA;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Capture Client data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships (when CRM campaigns will be activated) to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Host and conduct client appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and preserving the stock room organized;
• Act in compliance with Company operational and stock procedures, ensuring the safeguarding of Company assets, cash handling (as required, in line with store leadership requests), inventory, logistics and all key reporting activities required by Head Office, while proactively executing Company policies and procedures.

These activities are intended to be illustrative and not exhaustive.