Technical Account Manager

At Precisely, we're not just building software - we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here - it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data - and help define what's possible - we'd love for you to apply!

Overview:

We are looking for talented individuals with the experience and motivation to join our innovative, fast-paced Precisely Team.  Our Technical Account Managers are skilled business and technical professionals that assist our clients in managing their critical communication processes. The Technical Account Manager will have a strong foundational understanding of Precisely’s software, the technologies and infrastructure required to support Enterprise On-Premises and Hosted Managed Services in a high availability model. The position is responsible for building effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a fast-paced environment.

What you will do:

• Client Relationship: Serve as a point of contact between client and all internal and external teams.
• Client Support: Develop an understanding of Precisely’s service offerings as well as managing daily client production activity.
• Issue Resolution: Manage resolution of issues, including troubleshooting, documenting, and escalating issues to internal teams to achieve prompt and complete resolution to the client’s satisfaction. On-call availability required for critical production issues.
• Service Validation: Participate in validating services are meeting contractual obligations and performance requirements, which may result in opportunities to contribute outside of scheduled hours and occasionally on weekends (approximately once a month). Any work outside of scheduled hours will be compensated in accordance with applicable Australian labor laws.
• Change Management: Work with cross-functional teams to implement service changes for assigned clients by participating in use case development and user acceptance testing and production validation.
• Process Improvement: Provide input to establish Client Services processes and continually seek ways to make existing processes more efficient and effective.

What we are looking for:

• (Equivalent work experience will be accepted in place of the education requirement) Bachelor’s degree from an accredited college (5 years of equivalent experience will be accepted in place of the education requirement).

• Yearsofexperience:2-5yearsofexperienceinTechnicalAccountManagement,CustomerSuccess,ManagedServices,ServiceDelivery,TechnicalSupport,orarelatedcustomer-facingtechnicalrole.

• Years of experience needed with specific skills 3 years
• Specific technical or software skills required MS Office Suite, Experience with Salesforce, JIRA, or other CRM/ticketing systems.
• Travel is required: Travel may be required to client locations or third-party vendors - Approximately %5
• Exceptional written and verbal communication skills, including English proficiency.
• Detail-oriented personality with strong decision-making and time management skills; ability to manage multiple challenges and varying priorities with a sense of urgency.
• Analytical ability to identify key performance indicators of assigned clients from production metrics.
• Results-oriented mindset; demonstrated flexibility of schedule to meet customer needs and situational awareness while managing a team and/or project.
• Experience with creating and documenting detailed client requirements.

AI Skills/Knowledge:

• Uses AI to synthesize cross-functional data and generate client-ready and management-ready reporting and presentations
• Uses AI to surface client satisfaction signals and usage patterns from support and telemetry data.
• Uses AI to draft client communications and documents such as Root Cause Analysis ensuring quality and accuracy before delivery.
• Uses AI to synthesize support feedback to identify trends and inform proactive client engagement.

Preferred Skills (a plus but not required):

• Knowledge of SQL and writing database queries
• Knowledge of HTML
• Knowledge of Adobe Suite of Products (Acrobat, Photoshop, Illustrator).
• Experience with data visualization tools such as Power BI or Tableau, supporting AI-driven reporting and client dashboards.
• Knowledge of REST APIs or data interchange formats (e.g., JSON, XML), relevant to managing technically integrated client environments.

Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the  Precisely Candidate Privacy Notice