Dispatcher

Overview

Now Hiring - Dispatcher Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, drain, sewer and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round. We are seeking a motivated and experienced Dispatcher to join our operations team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating field technicians across HVAC, plumbing, drain, and electrical service calls. You will play a key role in scheduling, routing, and supporting technicians to ensure timely, efficient service delivery while maintaining a strong focus on customer experience and communication.

What You Will Do:

• Dispatch and coordinate technicians to service calls

• Schedule and prioritize daily work orders based on urgency, location, and technician availability

• Monitor job progress and provide real-time support to field technicians

• Communicate with customers regarding appointment windows, updates, and delays

• Handle inbound service requests and emergency calls efficiently and professionally

• Ensure accurate documentation of dispatch activities and job notes in the system

• Collaborate with service managers to optimize routing and workflow efficiency

What You Will Bring:

• 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)

• Strong communication skills (written and verbal)

• Ability to multitask and remain organized in a fast-paced environment

• Comfortable working with scheduling/dispatch software or CRM systems

• Flexible availability based on scheduling needs

• Valid Driver’s License (preferred, not required depending on role setup)

• Must successfully complete screening process including assessments, interviews, background check, and drug screen

Schedule: Monday- Friday 11:30am-8pm (weekends on a rotational basis)

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability
• Retirement: 401(k) available upon hire with employer match

Time Off & Perks:

• Paid time off and holidays

• Paid parental leave

Growth and Training Opportunities:

• On-going training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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