Senior Technical Support Specialist (Large Home Applicances)

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses-disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

• Respond to technical enquiries and support tickets escalated from the Customer Service team
• Support and maintain inventory tracking for onsite technicians, including tools, parts, and equipment
• Provide operational and technical coordination support to onsite technicians
• Assist in scheduling onsite service appointments and coordinate urgent service requests when required
• Serve as backup support for onsite assignments in the event of technician absence or urgent manpower shortages
• Review onsite service reports submitted by technicians and ensure data accuracy and completeness
• Assist in reporting product or quality issues to suppliers and follow up where necessary

Requirements

• Strong organizational and coordination skills with attention to detail

• Able to manage multiple tasks and priorities in a fast-paced environment
• Good communication skills and able to work with cross-functional teams
• Comfortable handling administrative, coordination, and operational support tasks
• Proficient in Microsoft Excel, Google Sheets, or similar tools for reporting and tracking
• Responsible, proactive, and able to work independently when required
• Prior experience in operations support, technical support coordination, logistics, or service coordination would be an advantage