Service Delivery Coordinator
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Sep 28, 2026. Programmedgroup scores B on the Alion truth index.
Why You'll Love Working With Us
Some of the key benefits of joining Programmed include:
- Competitive salary: Attractive remuneration with annual performance and remuneration reviews
- Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Woolworths, Supercheap Auto and many more!
- Investment in your career: Access to certificates, webinars, mentoring, practical training and ongoing development opportunities
- Your wellbeing matters: A strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including wellbeing initiatives to support you and your family
- Join a growing team: Be part of an expanding, supportive team within a long-term, nationally significant infrastructure contract with a substantial pipeline of work
About the Opportunity
Follow a period of successful growth an exciting opportunity has become available for a Service Delivery Coordinator to join Programmed's Facility Management business, supporting our Transpower contract from our Petone office.
Reporting to the National Manager you'll play a critical role in supporting the day-to-day operations of our field teams across three regions. Acting as the central coordination point between technicians, subcontractors, Service Delivery Managers and the customer, you'll ensure maintenance activities are delivered efficiently, accurately and on time.
Key Responsibilities
- Coordinate reactive and planned maintenance work orders using Maximo and Dynamics 365
- Provide day-to-day operational and administrative support to Service Delivery Managers and facilities services technicians
- Coordinate subcontractors, materials, travel and resources to support service delivery
- Manage work order allocation, completion and reporting through the Computerised Maintenance Management System (CMMS)
- Process vendor invoices, purchase orders, credit card reconciliations, timesheets and cost allocations accurately
- Liaise with customers, subcontractors and internal stakeholders to resolve enquiries and ensure seamless service delivery
- Attend monthly operational meetings with Transpower, prepare meeting minutes and track action items
- Participate in toolbox meetings and support internal and external audit activities
About You
You'll be a highly organised administrator with a passion for supporting operational teams and delivering exceptional customer service.
To be successful in this role, you'll demonstrate:
- Experience in an operational support, service coordination or administration role
- Strong administrative skills with excellent attention to detail
- Experience processing invoices, purchase orders, timesheets or operational costs
- Proficiency in Microsoft Outlook, Word and Excel
- Experience using CMMS, ERP or work management systems (such as Maximo or Dynamics 365) will be highly regarded
- Excellent written and verbal communication skills
- Strong organisational and time management skills, with the ability to manage multiple priorities
- The ability to work both independently and collaboratively within a close-knit team
About Us
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining throughout Australia and New Zealand.
Our Facility Management business partners with valued clients to deliver comprehensive facilities management solutions, from day-to-day maintenance through to the management of large-scale infrastructure networks.
We are committed to developing our people, supporting flexible careers and creating a safe, inclusive workplace where everyone can thrive.
Work With Us
Submit your application today and join us on our mission to build outstanding people, strong customers and great communities.
Our Commitment
Programmed and PERSOL are committed to a workplace culture of Zero Harm and encourage this in everything we do.
We embrace diversity, inclusion and equality, and strive to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, genders, ages, sexual orientations and abilities.
To learn more about working with Programmed and PERSOL, we encourage you to visit our website.