Operations Support Coordinator

Who weare

Programmed Facility Management is leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

The Role

We currently require a highly driven and focused Operations Support Coordinator to join our Burswood team.

As part of this role you will assist in the overall administration & management of activities on a high profile contract, ensuring the delivery of all required work in a safe, timely and client-required manner, to support the delivery of. Programmed Facility Management (PFM) Service Level Agreements (SLA) and quality standards.

Responsibilities:

• Ensures administrative and support processes are adhered to in line with Programmed FM quality systems and procedures.
• Provides prompt responses to incoming requests, including via phone and email.
• Ensures that all administrative processes are completed in a timely and accurate manner.
• Ensures all information and documentation is safely stored in accordance with policy, considering the confidentiality and security requirements of the contract.
• Assists with generating and completing reports as required and ensures they meet specified timeframes and quality standards.
• Processes variation requests to ensure compliance with Programmed and contractual standards and seeks approval in line with contract requirements.
• Maintains an effective filing system.
• Supports the sustainability initiatives and programmes implemented within Programmed FM and Programmed.
• Provides feedback and participates in continuous improvement initiatives to assist the wider OCC in improving results in line with contractual obligations.
• Supports cultural initiatives and programmes implemented within Programmed FM and Programmed.
• Actively identifies hazards in the workplace and assists in mitigating or eliminating them.
• Ensures that required compliance-based activities are undertaken in a timely and satisfactory manner.

Skills and experience

• Demonstrated proficiency in driving business capability improvement activities or lead role in client insights and/or innovation
• Exceptional written and verbal communication skills
• Commitment for continual learning and personal development
• Practical approach to solution development

This role is an entry-level role that has the potential for growth and development within the organisation. This role is ideal for someone who wants to start their career in the Facility Management industry.

You will be offered competitive remuneration and conditions and the chance to enjoy a workload that is varied, challenging and certainly never dull.

If you have the energy, attitude, experience and desire to be a part of this exciting opportunity, apply now!

Employee Benefits

• Competitive salary, salary sacrificing options and attractive benefits
• Long term career potential
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.