Field Services Engineer
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Sep 24, 2026. Pronto.ai scores B on the Alion truth index.
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
What you’ll do
The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
Installation & Deployment
- Electrical and mechanical Scoping of Construction and Mining equipment
- Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
- On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.
- Conduct system calibrations and validation tests to ensure installations meet operational standards.
- Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
- Collaborate with engineering on R&D projects
- Coordinate with customer teams on training and technical maintenance
Preventive Maintenance
- Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.
Troubleshooting & Repair
- Diagnose and repair hardware, software, and connectivity issues in the field.
- Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
- Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.
Customer Support
- Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
- Provide basic training to customer staff when required.
- Document all service activities, updates, and issues using internal ticketing and CRM tools.
What we’re looking for
- Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
- 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
- Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
- Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
- Ability to read wiring diagrams, schematics, and follow technical documentation.
- Comfortable working independently in field environments and with minimal supervision.
- Excellent interpersonal and communication skills.
- Willingness to travel up to 75% to customer sites.
Preferred
- Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
- Familiarity with Linux-based systems and remote diagnostics.
- OSHA 10 or equivalent safety certification.
Physical Requirements
- Ability to lift up to 50 pounds.
- Capable of standing, bending, and working in and around vehicles for extended periods.
- Comfortable working outdoors in varying weather conditions.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
This is a field-based role supporting operations across the Middle East. Atoms is a company driven by invention and continuous change-we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the Middle East. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.
Ready to join us as we serve those who serve others?
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