Field Technician
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Sep 24, 2026. Pronto.ai scores B on the Alion truth index.
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
About the role
The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
What you’ll do
- Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
- Works on customer sites as part of a deployment crew, often as the sole technical presence
- Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
- Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
- Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel
What we’re looking for
- 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
- Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
- Able to read and work from wiring diagrams, schematics, and installation drawings
- Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
- Valid drivers license
- Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
- Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
- Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
- Strong communicator internally and externally with internal engineering as well as mine site crews.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
This is a field-based role supporting operations across the Middle East. Atoms is a company driven by invention and continuous change-we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the Middle East. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.
Ready to join us as we serve those who serve others?
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