Program Manager

Job Purpose

Program ManagerSeattle, USA | Fixed-term contract | Full-time RWS is looking for a Program Manager who can support our client's facility data program. This role focuses on day-to-day program execution, operational coordination, issue management, process improvement, and stakeholder communication.

About RWS

RWS is a global AI solutions company empowering the world's most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by over 250,000 data specialists, cultural and language experts, and domain professionals, combined with more than 45 patents, enables enterprise AI to be culturally fluent, contextually accurate, and secure. We help ensure every interaction reflects a brand's tone, context, and customer values.

Trusted by 80+ of the world's top 100 brands, we provide the confidence, governance, and expertise organizations need to deploy AI safely, responsibly, and at scale.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For more information, visit www.rws.com.

Job Overview

What You'll Be Doing

• Support program planning, execution, milestone tracking, risks, dependencies, decisions, and action items.
• Coordinate facility onboarding, updates, and decommissioning activities across business and operational teams.
• Gather and document business requirements, workflows, operating procedures, and data standards.
• Manage operational requests, triage issues, coordinate resolution, and escalate significant risks or blockers.
• Support user testing, release readiness, process validation, and post-launch follow-up.
• Identify process gaps, recurring issues, and opportunities to improve efficiency, data quality, and scalability.
• Maintain program documentation, trackers, dashboards, metrics, and leadership status updates.
• Develop stakeholder communications, training materials, and operational guidance for process or system changes.
• Facilitate working sessions and ensure decisions and action items are documented and completed.

What We're Looking For

• Highly organized, detail-oriented, and execution-focused.
• Comfortable working in a fast-paced environment with multiple stakeholders and competing priorities.
• Skilled at tracking program milestones, managing dependencies, and ensuring accountability across teams.
• Proactive in identifying issues, assessing impacts, and coordinating resolution activities.
• Experienced in documenting processes, workflows, business requirements, and operational procedures.
• Effective at preparing leadership updates and communicating complex information clearly and concisely.
• Collaborative and able to build strong working relationships across business, operational, and technical teams.
• Continuously focused on process improvement, operational excellence, and scalability.

Required Qualifications

• Be legally eligible to work in the United States.
• Possess excellent written and verbal communication skills in English.
• Demonstrate experience in program management, business operations, project coordination, or process improvement.
• Have strong organizational, documentation, stakeholder management, and problem-solving skills.
• Be comfortable managing multiple workstreams, priorities, risks, and operational issues simultaneously.
• Be able to influence and drive follow-through across cross-functional teams.

Life at RWS

Life at RWS- If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.