Office Services Lead

The Office Services Lead is responsible for overseeing the on-site office processes, maintaining vendor relations, assisting with budget and internal and external meetings and executing executive level administrative projects and events.

Day in the Life of the Office Services Lead:

• Capable of business correspondence with outside vendors and internal co-workers at all levels of the organization
• Liaison between vendor and Legal/Procurement to generate a contract that is agreeable to both parties and adheres to the company’s standards
• Responsible for badge access processes which includes continuous maintenance to confirm compliance with security
• Assist with all catering activity and on-site events
• Ensure all office space is organized and in good working order
• Willingness to assist with all stocking, inventory, supply ordering processes
• Process invoices and partner with Accounting
• Oversee all shipping and receiving activity
• Engage in front desk activities as needed
• Oversee and own the on-going development of manuals and documentation
• Organize and coordinate with employees for the most optimal space utilization in a cost-effective manner
• Maintain relationships with outside vendors and advise on potential new vendors
• Update the office budget which rolls up into the overall department budget
• Work with building management to ensure all areas, including parking, are up to code and office is in good working order
• Point of contact for Safety and Emergency policies and protocols
• Act as resource for other team members
• Communicate building updates and internal process/policy changes to Sofia employees
• Willingness to take on new projects as needed

Required Qualifications - About you:

• Excellent verbal and written communication skills that allow for effective communication with executive management and across a multicultural, multinational environment.
• Independent and self-motivated professional with exceptional research, analytical, oral and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.
• Possess mature confidence when managing changing priorities.
• Possess front office professionalism.
• Highly organized, able to work autonomously, to delegate and multitask effectively and to meet tight deadlines.
• Consistently represent the company in professional manner.
• Proficiency with Outlook and Microsoft Office (Word, Excel, PowerPoint and Internet applications).

AI Fluency & Growth Mindset- We welcome candidates who:

• Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
• Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
• Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
• Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
• Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work-every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

Workplace Expectations:

This role is designated as office-based. Employees are expected to work from the office at least four (4) days per week to support collaboration, team connection, and business success, consistent with PROS' workplace philosophy.

PROS Core Values

• We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.

• We are Innovators

We think creatively to find new paths to success - for our people, our customers and our business.

• We Care

We are centered on caring for the people, businesses, and communities we serve.