Supervisor, Carrier Compliance

SUMMARY

Carrier Management Representative - will be responsible for managing partner carriers by using the Carrier Scorecard and through facilitating onboarding calls with carriers.

Essential Duties and Responsibilities

• Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
• Preparing and delivering written and oral presentations as needed
• Monitor email for documents and/or questions received from carriers.
• Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
• Ensure carriers are following Protrans standards
• Anticipate problems and work proactively to solve them.
• Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
• Travel to carrier sites in Mexico - as needed
• Always represent ProTrans professionally.
• Coordinate carrier onboarding calls
• Manage expenses within company guidelines.
• Lead/manage carrier management team members through training and daily communications

Job Qualifications

• Strong Analytical skills
• Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
• Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
• Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
• International Travel (US, Canada, Mexico), at times up to 25%
• Good customer relations skills and ability to communicate professionally and effectively with all management levels.
• Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
• Reliable transportation, and ability to drive to carrier sites in other cities.
• Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
• Work with Senior management to solve large systemic issues.
• Good discernment skills in knowing when to escalate issues.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Logistics, Transportation, or business-related field with two years of relevant experience, OR minimum of five years’ experience in a related field