Account Manager - Cloud Communications

Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.

Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions.

Together, our solutions fuel innovation across the world's largest companies and emerging brands. With a truly global reach, we enable businesses to create engaging customer experiences while integrating fraud protection across the entire lifecycle.

Our portfolio covers global voice, messaging and data connectivity, alongside 5G and IoT solutions. It also includes digital identity, verification and CPaaS platforms for personalised, omnichannel engagement. Through these capabilities, we help businesses and communities stay connected, secure and ready to grow. Today, we reach more than 5 billion subscribers, secure over 180 billion transactions every year, and connect more than 1,000 destinations worldwide - delivering on our commitment to connect, protect and engage everywhere.

Key highlights

Powering more than 13 billion digital communications every month

Supporting over 3,500 active customers through a presence in 50+ global offices across 100+ countries

Managing 50% of global roaming data traffic and connecting 150 million IoT devices

Driving innovation in 5G, private networks and IoT, reinforcing our position in next-generation communications

Please note that although the role is open fully remotely, the person needs to be hired in US. Either New Jersey, New York, Florida, Wisconsin, North Carolina, Kansas, Pennsylvania, California, Massachusetts, Maryland, Rhode Island, or Texas.

To further reinforce our market development activities with Cloud Communication providers (CPaaS, UCaaS, conferencing and contact centers) we are looking for a Sales Executive to be based in the US. The candidate will focus on selling our Cloud Communication solutions.

Your responsibilities will be as follows:

• Promote and sell BICS’ Cloud Communication solutions to create BICS’ leading position in the market as the preferred provider of Cloud Communication Services;
• Help prepare and provide commercial proposals that convince customers to choose BICS services and solutions to achieve their business goals, in support of the Sales Executive team;
• Provide pre-sales consultancy throughout the sales process;
• Responsible for further developing BICS’ footprint in the Cloud Communication vertical and for on-going account development of your assigned portfolio of customers;
• Responsible for managing the day to day activities within your assigned accounts and for developing interaction and relationships at all levels within the customer organization;
• Help coordinate the end-to-end implementation of customers from contract signing to full service deployment;
• Collaborate with Product management , Sales Operations , Service delivery and marketing teams based in BICS HQ;
• You will be accountable to support the customer for all issues in the domain of finance (billing, collection, and dispute resolution), service fulfillment (dimensioning and configuration of the physical interconnection), legal (contracts) and administration towards your assigned portfolio;
• You shall act as the customer advocate for all internal issues.
• This position may include up to 40% of travelling.

Requirements

• You have a bachelor or master’s degree and a minimum experience of 3 to 5 years in a business or sales function.
• Experience with Voice & Cloud Communications (DID, Toll Free, Virtual local telephony), are strongly desired.
• Knowledge of Messaging and Wireless data is also an advantage.
• Experience in managing key customer relationships, executing major negotiations and closing major opportunities is a requirement.
• Ability to multi-task across multiple projects and internal stakeholders in a Global organization.
• Strong background of customer management or customer support with extensive industry experience is a must have.
• You have excellent project management & oral and written communication skills, written and spoken
• English is essential. Spanish is a strong asset value.
• You like taking initiative, are highly motivated, ready to travel, and can work independently.
• Mastery of MS Office, MS Outlook and Salesforce.com are required.
• You can work legally in the US.

Why Proximus Global?

Global & Inclusive

Work with diverse teams across 100+ countries, in a truly international and connected environment.

Ownership & Trust

Take initiative, make decisions and own your impact with real autonomy.

Innovation with Purpose

Contribute to meaningful solutions in global connectivity, combining technology, platforms and expertise across Proximus Global.

Growth Mindset

Continuously learn, challenge the status quo, and grow across our global organisation.

Discover Proximus Global

Get a flavour of Proximus Global activities by watching our video.

• Watch the video