Program Coordinator

Department: SRH Program

Reports to: Bahir Dar Area Office Lead

Dotted line reports: DISC Project Director and QA Training Lead

Works closely with: DISC and SAHQI Program teams

Vacancy type: Internal and External

Based in: Bahir Dar, Ethiopia (with frequent travel to program supported sites and health facilities)

Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.

Required number: One

Who are we?

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

PSI Ethiopia is expanding Delivering Innovations in Self-Care (DISC), which supports the Ministry of Health to scale DMPA-SC self-injection, as part of Ethiopia’s full contraceptive method mix. Through SAHQI 2.0, PSI will also support the expansion and institutionalization of Counseling for Choice (C4C), a client-centered counseling approach that helps clients make informed, voluntary contraceptive choices based on their preferences, needs, and reproductive intentions. In Amhara, C4C will be integrated into routine family planning services and selected DISC-supported DMPA-SC/self-injection sites, linking provider training with coaching, mentorship, supportive supervision, and quality improvement so that DMPA-SC is offered within a broader, method-neutral counseling approach. PSI Ethiopia is also planning implementation research in an IDP setting to assess DMPA-SC self-injection in a humanitarian context together with SAHQI 2.0. PSI Ethiopia’s support to the MOH for the coordinated rollout of these programs will build on lessons learned, best practices, existing government systems, and materials already developed

Join us!

We are looking for a Program Coordinator who will lead programmatic expansion of DMPA-SC, oversee implementation research in IDP settings, and coordinate the expansion of SAHQI 2.0 and C4C across supported facilities and woredas in Amhara. The role will work closely with the Amhara RHB, woreda health offices, PHCUs, and facility teams to strengthen client-centered contraceptive counseling, provider competency, mentorship, supportive supervision, quality improvement, and evidence use, while ensuring strong integration between DISC and SAHQI 2.0 activities.

Sounds like you? Read on!

Main Duties and Responsibilities:

Key Responsibilities

DMPA-SC and C4C Expansion and Capacity Building

• Facilitate and coordinate training sessions for healthcare providers on DMPA-SC service delivery, self-injection counseling, and client-centered FP approaches, including C4C-informed counseling where SAHQI 2.0 and DISC activities complement.
• Conduct supportive supervision, mentoring, and quality assurance visits to strengthen provider performance and institutionalize continuous improvement.
• Ensure DMPA-SC and self-injection counseling is delivered within a C4C-informed, method-neutral approach that explores client priorities, presents suitable options across the full method mix, prepares clients for possible side effects, and reinforces the client’s right to switch or discontinue a method.
• Coordinate with the SAHQI 2.0 team to integrate C4C tools, provider coaching, mentorship, supportive supervision, and quality-improvement approaches into selected DISC-supported facilities, and capture learning on counseling quality, informed choice, and client experience.
• Work with facility and woreda teams to identify barriers that prevent clients from receiving their preferred contraceptive method and support practical actions to strengthen method availability, referral pathways, and commodity visibility.

Implementation Research in IDP Camps

• Serve as the site-level focal for implementation research on DMPA-SC self-injection in the IDP camp, ensuring that the study protocol and implementation plan are understood and followed at field level. 
• Work closely with PSI’s central MEL/research team and global DISC team to operationalize the implementation research protocol such as QIF/CFIR-guided steps, in the IDP camp and other designated sites. 
• As needed support preparation for ethical and administrative approvals (e.g., IRB documentation, permissions from RHB/woreda and camp authorities), ensuring that research activities respect ethical standards for vulnerable populations, including IDPs and adolescents. 
• Coordinate and, where appropriate, directly support field-level data collection, including: 
• • Organizing and scheduling in-depth interviews, focus group discussions, key informant interviews, and design/co-creation workshops with providers, women, community leaders, and humanitarian actors. 
  • Supporting implementation of client exit interviews, provider interviews, and follow-up interviews with DMPA-SC clients (i.e. at reinjection window) as per protocol. 
  • Facilitating routine data abstraction from facility and camp registers and other service delivery records to capture DMPA-SC (PA and SI) trends. 
• Ensure high-quality implementation of the adapted DISC model in the IDP camp, including: 
• • Monitoring fidelity to counseling protocols, SI training processes, and follow-up mechanisms. 
  • Tracking how DMPA-SC SI is integrated across channels (facility, mobile outreach, community-based platforms). 
• Maintain accurate, organized documentation of all research activities at site level, including participant logs, consent forms, activity reports, and data collection trackers. 
• Work with MEL and program teams to conduct regular data quality checks, troubleshoot challenges, and provide timely feedback from the field to inform iterative adaptation. 
• Contribute to preliminary analysis and interpretation of findings by providing contextual understanding of the IDP camp and Amhara region and participate in local learning/reflection meetings. 
• Support evidence dissemination in Amhara, including organizing stakeholder reflection workshops, learning review meetings, and regional presentations on feasibility, acceptability, and lessons learned from the IDP implementation research. 

SAHQI Expansion and Technical Support

• Act as the regional focal point for expansion of C4C under SAHQI 2.0 in Amhara, coordinating implementation across designated woredas and supported facilities in close collaboration with the Amhara RHB, woreda health offices, PHCUs, and facility teams.
• Provide technical support for launching, implementing, monitoring, and adapting SAHQI 2.0/C4C activities in designated woredas, ensuring that C4C is integrated into routine family planning and related SRH service-delivery platforms.
• Facilitate and coordinate C4C training of trainers, cascade training, orientation, and targeted refresher support for healthcare providers, HEWs, PHCU supervisors, woreda teams, and other relevant government counterparts using approved tools and materials.
• Provide coaching and mentorship to strengthen provider and supervisor competency in client-centered, respectful, method-neutral contraceptive counseling, including eliciting client priorities, discussing suitable methods and side effects, and supporting voluntary informed choice, switching, and discontinuation.
• Work with government counterparts to embed C4C into routine MOH catchment-based mentorship, supportive supervision, quality-improvement, and performance-review processes, rather than creating parallel systems.
• Support facility readiness so that improved counseling can translate into contraceptive choice, including visibility of method availability, appropriate referral pathways, and coordination to address service or commodity gaps.
• Monitor implementation quality and fidelity to C4C approaches, review routine service data and available client-experience findings with facility and woreda teams, and support data-to-action for course correction.
• Support planned client-experience measurement, including periodic client exit interviews where applicable, and ensure findings are shared with PHCUs and woreda health offices to inform counseling and quality improvement.
• Coordinate and oversee SAHQI 2.0/C4C activities across designated woredas and kebeles, ensuring integration with routine FP/SRH services and complementary DISC activities.
• Document implementation adaptations, provider and supervisor feedback, lessons learned, and system requirements from Amhara, and contribute to regional and national learning on sustainable, government-led C4C scale-up.

Service Delivery and Quality of Care

• Conduct monthly supportive supervision visits at health post level, ensuring performance-driven improvements.
• Develop and monitor performance targets using Data-to-Action (D2A) outcomes.
• Provide site-level coaching and mentorship for providers and HEWs to strengthen HC–HP linkages and commodity management.
• Ensure adherence to SRH/MNCH/FP quality assurance standards, identify technical capacity gaps, and implement training plans.
• Support client satisfaction surveys and generate insights on client experience to guide quality improvement.

Facility-Level Reporting, Data Quality, and Monitoring

• Collect, verify, and validate service delivery and training data from facilities and IDP service points.
• Support adaptation of registers and reporting tools to capture DMPA-SC indicators.
• Conduct routine Data Quality Assessments (DQAs), monitor service uptake and provider performance, and ensure timely reporting of adverse events.

Commodity and Stock Monitoring

• Monitor DMPA-SC stock levels at facilities and IDP service points, coordinating with supply chain actors to prevent stockouts or expiries.
• Support accurate stock reporting, facilitate redistribution, and provide feedback on supply chain challenges unique to IDP contexts.

Coordination, Partnership, and Representation

• Represent PSI, DISC, and SAHQI 2.0 in relevant regional and humanitarian coordination platforms, including SRH technical working groups, cluster meetings, and other forums.
• Strengthen collaborative relationships with government and humanitarian actors to align DMPA-SC/self-injection and C4C programming with broader FP/SRH and health-system priorities.
• Support advocacy and evidence dissemination meetings at regional level.

Documentation and Learning

• Document lessons learned, success stories, and challenges related to implementation research, SAHQI 2.0/C4C, and DMPA-SC service delivery.
• Contribute to donor reports, case studies, and internal learning products.
• Share experiences from IDP and rural contexts to inform national scale-up.

Project integration

• Support other PSI Ethiopia SRH programs, including Smart Start and Urban Smart Start, and C-RMNCH+ malaria project through integrated implementation.

Requirements

Qualification and Experience: 

• At least Four (4) years with a master’s or six (6) years with a first  Degree in Nursing, Public Health, Midwifery, or related field preferably with experience in humanitarian or fragile settings and/or quality improvement and training roles.
• Experience in family planning, sexual and reproductive health, self-care, or related public health programs. 
• Experience supporting or coordinating implementation research or operational research (e.g., qualitative data collection, supervision of field teams, data quality checks) is an advantage. 
• Demonstrated experience in coordinating training, mentorship, supportive supervision, and capacity strengthening for implementing partners and government counterparts. 
• Experience supporting multi-partner or multi-geography program implementation and coordinating workplans, deliverables, and field implementation.
• Ability and willingness to travel frequently within implementation areas, including to rural, remote, and humanitarian/post-conflict settings.     

Competencies: 

• Strong program coordination and organizational skills, with the ability to manage activities across multiple projects, partners, and geographies. 
• Strong facilitation, coaching, mentoring, and capacity-building skills. 
• Innovative and practical approach to adult learning, with the ability to identify and test scalable, cost-effective, and technology-enabled solutions for training and ongoing provider support. 
• Client-centered, rights-based approach to family planning and self-care service delivery. 
• Ability to build effective working relationships with government counterparts, implementing partners, health providers, and multidisciplinary PSI teams. 

What would get us excited:

• Experience with DMPA-SC, self-injection, self-care, or injectable contraceptive programming is highly desirable. 
• Experience working on youth or adolescent-friendly reproductive health programs.
• Experience with social and behavior change/demand generation and health-system institutionalization is an advantage.  
• Experience with digital learning, remote technical support, blended training approaches, or testing cost-effective training models is an advantage. 
• Understanding of quality assurance tools and monitoring systems in health programs.
• Familiarity with Ethiopian MOH systems and administrative procedures.

Female candidates are highly encouraged to apply

How to apply

Are you intrigued? Apply!

By following our 3 steps application process

1. Fill out the mandatory application form using the following link: Online Application Form. It will only take 5 to 10 minutes.
2. Send your CV and application letter to [email protected] clearly mark “Program Coordinator” in the subject line.
3. Check your email and make sure you receive an automatic response acknowledging receipt of your CV. If you don’t receive an automatic response, check again your subject line and if needed, re-submit your CV and application letter with the correct subject.